Yogesh Baghel Email and Phone Number

Handling key banking clients and provided dedicated support for their request and queries related to A2P SMS service, voice SMS service, missed call service, etc

Procuring new routes for international A2P SMSManaging support operations

I am working as an Assistant Manager – Procurement & Enterprise Routing (SMS , 2way , HLR ). My profile includes tasks such as building carrier relations through bilateral business, procuring quality routes for A2P Enterprise Messaging, Partner communication & negotiation over the target price for different regions/markets, managing accounts of top enterprise clients and ensuring quality & profitability.

International Enterprise Messaging Support.I worked here as a Senior Technical Support Engineer providing support to the enterprise messaging clients and business partners.

Job Role: (External) Senior SD Support Engineer for SAP Digital Interconnect in the domain of A2P Enterprise Messaging on the third party payroll of Convergys India Services Pvt. Ltd.Description:‘SAP Digital Interconnect’ is one of the major global bulk messaging service providers to various big and small companies around the globe. A2P (Application to peer) messaging service is one of them provided by SAP.Tasks Involved:-> Providing Support to gold and platinum level global business clients using Enterprise Bulk Messaging Services provided by SAP Digital Interconnect.-> For e.g. Bank transaction OTP/Alert messages have a huge volume of A2P SMS traffic.-> Monitoring the ticket (Case) queue through the SAP CRM tool.-> Proper assessment of queries & assignment of severity to the tickets.-> Resolve the issues within the SLA’s.-> Identify and resolve the connectivity issues between platforms/hub over the network.-> Use UNIX/LINUX commands to extract server logs, use SQL to retrieve data from relational databases, check platform connectivity and the flow of data, etc. ensuring the smooth & uninterrupted message flow.-> Escalate the issues to the higher level teams or the third party service providers (SMSC’s) if needed.-> Regular follow-up with the clients, partners and internal teams.

Job Role: Technical Support Engineer on the third party payroll of Stream Global Services for the client Sybase-365 for their A2P messaging Service Desk process.The tasks included as below:-1) Resolve client queries related to A2P messaging within the assigned SLA.2) Investigate failure issue related to A2P bulk SMS traffic of global enterprise clients.3) Use Linux to extract server logs4) Use SQL queries to extract information from the database.