• Spearhead team efforts in identifying and implementing various improvement initiatives related to operations maintenance, service quality, platform development and product / application management.• Follow up with various support teams in ensuring seamless rollout of projects related to Email Marketing, Analytics and Dashboards and 360 Marketing based on project SLA parameters.• Guide team members in expediting product development and minimizing operational cost by implementing… Show more • Spearhead team efforts in identifying and implementing various improvement initiatives related to operations maintenance, service quality, platform development and product / application management.• Follow up with various support teams in ensuring seamless rollout of projects related to Email Marketing, Analytics and Dashboards and 360 Marketing based on project SLA parameters.• Guide team members in expediting product development and minimizing operational cost by implementing qualitative IT service delivery standards across areas of operation.• Develop workable solutions for resolving high impact techno-functional and client reported issues for maintaining seamless operations.• Enhance performance level of product development by transforming teams in Agile and working on enhancing software usability through automaton and other initiatives.• Interact with the client and the development team to integrate and align product deliverables with latest technology and business strategy.• Define and implement strategies for aligning project scope and business goals across portfolio of projects aimed at rendering superior quality service.• Coordinate activities related to designing project architecture based on functional & non-functional product requirements and organizational service delivery standards.• Enhance project profitability by implementing various cost saving initiatives and ensuring compliance to project SLA parameters.• Update project progress to the senior management and other stakeholders using detailed reports and presentations to enable effective decision making.• Involved in administration of technical and solution architecture web projects (Email Marketing, Analytics and Dashboards, 360 marketing).• Coordinated with sales to provide technical assistance in pre and post project planning based on business and operational requirements. Show less

• Worked on project related to Education based web & android application, Managed the analysis and implementation of several large IT projects.• Interacted with clients during the presales process for collating and evaluating requirements and rendering customized solutions. Guided team members in solutioning and bidding aimed at effectively closing identified business deals.• Rendered support to hosted and on premise installation driven by Oracle and MYSQL DB’s at backend for enhancing… Show more • Worked on project related to Education based web & android application, Managed the analysis and implementation of several large IT projects.• Interacted with clients during the presales process for collating and evaluating requirements and rendering customized solutions. Guided team members in solutioning and bidding aimed at effectively closing identified business deals.• Rendered support to hosted and on premise installation driven by Oracle and MYSQL DB’s at backend for enhancing system uptime.• Managed activities related to identification & removal of bugs from the developed code aimed at delivering error free application.• Involved in design, development, implementation of software solutions. Maintained updated documentation of project design.• Participated in technical meetings with the product development team and assisted in product support and maintenance issues.• Conducted software testing including unit testing and integration testing. Participated in peer code reviews. Updated project documentations throughout the Software Development Life Cycle (SDLC). Show less

• Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management,statckholder engagement and risk management.• Coordinated with business to develop concept to a working system for project • Business Analysis Planning & Monitoring.• Requirements Management &… Show more • Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management,statckholder engagement and risk management.• Coordinated with business to develop concept to a working system for project • Business Analysis Planning & Monitoring.• Requirements Management & Communication.• Enterprise Analysis & Requirement Analysis.• Solution Assessment & Validation.• Business Process formulation & System Mapping. • System & Application Management.• Maintained regular interaction with clients for rendering business solutions based on evaluated requirements. Enhanced client satisfaction by effectively resolving issues and ensuring compliance to project SLA parameters. Show less