Yogesh Jankar Email & Phone Number

India

Mumbai, Maharashtra, India

As a program manager, connect the dots between the product and the different team and Functions also handle a team to generate revenue along with individual contribution to the same....# Managing Team to get maximum enrollments by on call and Video counseling sessions and complete transparency with the candidates for different programs offered by various well-known universities like - IIM Lucknow, IIM Ahmadabad, IIM Calcutta, IIM Udaipur, IIM Kozhikode, S.P. Jain, IIM Indore, KPMG, IIT Roorkee.# Achieving enrolment targets required by the universities. Individual + Team contribution.#Chasing Aggressive Targets# Data visualization through various reports required for the Business.pursuing challenging role by being a passionate & purposeful resource through determination, perseverance & patience.

Mumbai, Maharashtra, India

Strategic Planning for counselling and bring in right enrollments for Executive/ Professional certification programs for the renowned universities with Emeritus.* Appropriate profiling of the assigned leads, identifying suitable program as per their Needs / Their Interest Areas / Solution to their concerns / to meet their expectations and Guide them how this could help them to get fast track growth / Upskilling / Empowerment for their fact track career development reaching them as soon as they enquire by calling them and also to cure difficulties arrange for the Video session on MS Teams.* Rise up with best conversion by churning the data well, Create strong relationships with Leads for referral sales for 2x results and help the team to do the same.* Possess Ability to identify and solve client issues strategically. * Taking Accountability - Critical Thinking - Research & Learn.* Professionalism (Attendance/Punctuality/KRA Hygiene)* Use Strong analytical and problem solving skills to shortlist the right candidates. * Learn and research for every assigned program.Worked on Programs offered by MICA, SPJIMR, IIM-Kozhokode, IIM-Lucknow, IIT Delhi universities yet.Program Types : Project Management, Digital Marketing, Marketing programs, Strategic HRM, Business Development.

Mumbai, Maharashtra, India

Global project.. - Handled Pan India + International Leads- B-B Model and B-C Model* Managing the team to achieve set targets.* Maintain FTD, MTD, YTD reports and Leads reports.* Data Analysis* Driving sales through innovative ideas.* Revenue generated through Renewals Referral model and churning Dead leads.Achievement :+ Highest Revenue Generated+ Highest units of Sales+ Rising Star when joined.+ Awarded for conversion on all India and international leads+ Highest Team performance along with individual performance.+ Generated training modules and process flow for required parts.

Bengaluru, Karnataka, India

Was been Awarded with the position of Business Head on basis of overall performance and maintaining high quality customer service, along with best ROI and number of Customer appreciations for the entire team. Focused on further internal growth of Quality and revenue by expanding the business through outsourcing.Focused on the best working environment.< Outsourced the project to other BPOs up to 3760 seats.< Worked as a BPO company under name Skruth i-tech Outsourced Processes for additional - Swiggy , Dunzo, Toppr, Victoria Electricity up to 211 seats.Third Party Projects:Sales Processes acquired: Managed Team of 80 Education Counsellors for Toppr (PAN India) Managed Team of 16 reps for Victoria Electricity (Australian process)Operation : Counselling the student and enrol for the best suitable package of Online Learning. Worked with IIT'ans to sell the Online Education Packages & solar panel experts for Victoria electricity. Squeezing out sales from escalation incidents and Dead Leads/ Not Interested Customers & references.Customer Service Processes acquired: Managed Team of 90 reps for Swiggy (PAN India) – Order Monitoring (18), Delivery partner support (32), Store Support (28), Incident response Team / Escalations (12) with 3 Team Leads Managed Team of 25 reps for Dunzo (PAN India process) – Incidence Response/Escalations. Managed Team of 18 reps for Travelocity for Inbound Customer Support.

Bengaluru, Karnataka, India

Jewelry, Chit-funds & BPO : E-Commerce Company - PAN India Project - Joined as a Trainer & Team Leader.- B-B Model, B-C Model, Outsourcing, Franchise. In-house Projects :Gold saving Plans & Chit funds program+ Managed Team of 46 for In-house Sales process.+ Managed Team of 8 reps for customer service Planning Seminars and forums to connect with Leads. Achieved sales through different ideas and customers references.  Generated JDs and helped HR dept with the recruitment part. Driven Referral plan for better recruitment. Designed Tests and Training, Marketing Material at required steps. Handled in-house customers as a part of training (Sales Demo) Product training - As per NICE Analysis to cater to all types of learners Designed Training program as per 5 W 1 H to cover all aspects Conducted fun activities and motivated crew to enjoy the work environment and connect with business. Training for Customer service, In-house RMs, Sales on calls. Conducted Audits and generated reports for the same. Conducted call calibration & team knowledge dip check. Conducted seminars for in-house drives.

Mumbai, Maharashtra, India

USA Bad debts collection Process (Different Mortgage accounts)* Loan servicing for Loan companies like goldman Sachs, Saxon, JP Morgan Chase● Ensured smooth coordination and rapport with clients● Awarded as “ Shining Star “ in OJT, 11 times “ I’m the Customer service champ “, 9 Times qualified for Gold Bracket Incentives 4 Times Top performance at position no:1 amongst Phoenix, Waterloo, Mumbai, Bangalore, Pune.● Taken initiative to inject a sense of purpose in the team while handling pilot batch (25 RMs) for Jp Morgan Chase Loans.● Took initiative to set up the new center at Pune (Magarpatta).● Contributed by designing, delivering and future planning and development of the Organization.● Prepared the training, Process Modules.● Created Knowledge Base for employees .● Organized the chase Pilot batch and led them for further business to achieve the target.

Mumbai, Maharashtra, India

AUS VODAFONE Process – Upgrades, Retention, up sales. formerly known as Hutchison3 global services, now tech mahindra...● Guide the user with the best plan to upgrade his services with Vodafone also target for cross / up sales.● Resolving escalated issues / offer as per requirement to retain the customer.● Initiated for fun activities for the best working atmosphere. ● Blend of Sales + Customer Service

Mumbai, Maharashtra, India

USA Project

Mumbai, Maharashtra, India

UK project

Bachelor Of Business Administration - Bba, Data Science

Product Management

Business Basics, A

Activities and Societies: Basics of Business Finance, Marketing, Technology, Project Management, Structure.Basics of Business Finance.

Graduation - B.Sc., A

Hsc, B

Ssc, Schooling, A