Skilled Desktop Support Engineer with 1.3+ years of experience in providing comprehensive technical support to end users in financial, customer service, and professional recruitment industries. Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected financial firm.

 Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment. Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals. Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels. Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network. Responded to all inquiries, concerns, and issues from end users of the products designed and licensed by the clients of the company. Accessed all software updates, drivers, knowledge bases, and FAQ resources when assisting customers in problem resolution. Conducted hands-on fixes at the desktop level including the installation and upgrading of software, implementing the file backups, and configuring systems and applications.