1. Improved Customer satisfaction score by 20% by analysing previous months data and incorporating strict TAT (turnaround time) guidelines for the team and inhouse doctor network. 2. Collaborated with highly qualified doctors and started appointment-based consultations3. Spearheaded day-to-day operations, so that daily flow of 1500+ consultations was managed timely and directed to inhouse network of 250+ doctors for efficient service delivery4. Reduced customer escalation rates through proactive troubleshooting of user concerns and queries5. Forged strategic partnerships with over 20+ B2B clients (including Air India, Nagaro, EY, Onsurity, Trueworth, Tata AIA, Mahindra) driving significant business growth.

1. Started the hub operations, sales & delivery for the Jaipur branch and gradually expanded the business from 5 to 90 orders per day.2. Managed the Profit and Loss (P&L) for the branch and acted as SPOC for resolving finance, operations, sales or distributor related queries from the head branch office.3. Reduced delivery costs by 30% through optimized routes and strategic hiring practices.4. Achieved a significant 90% average order fulfilment rate, enhancing customer satisfaction score.5. Cultivated and maintained strong B2B relationships with a network 400+ retailers.6. Conducted regular evaluations to ensure the continuous growth and development of 15+team members.

1. Expanded the company's vendor network through proactive outreach and identification of new supplier partnerships. 2. Transformed vendor data and specifications into marketable products, ensuring customer satisfaction. 3. Developed a deep understanding of the current B2B market challenges within the Indian tourism industry. 4. Implemented SEO strategies to enhance product discoverability and organic search traffic.

1. Delivered exam preparation lectures for students aspiring for SSC and similar competitive examinations. 2. Implemented differentiated exam paper sets catering to the needs of diverse student batches.