Yogesh Lichade Email & Phone Number

Nagpur, Mh, In

Gurugram, Haryana, India

• Utilize custom monitoring software and internal ticketing system to provide customer support• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies• Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers• Simple operating systems administration to include troubleshooting of login, password and connectivity issues• Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers• Troubleshooting and problem solving capabilities lead to accurate and timely resolution of technical events

Pune, Maharashtra, India

Pune, Maharashtra, India

• Install, upgrade, support, and troubleshoot Windows OS, authorized desktopapplications, hardware, and peripheral equipment• Coordinate and execute preventative maintenance and remedial repairs oncomputers, laptops, printers, and peripherals• Return defective equipment to maintenance inventory, document customerrepairs, and maintain and restock parts inventory to maintain spare parts levels• Monitor, operate, manage, troubleshoot, and restore service to terminalservice clients, PCs, or notebooks with authorized access to network• Keep customers informed of progress during issue lifecycle and makefollow-up calls or communications in a timely manner• Assist team members and provide support and solutions to customer queriesto meet company objectives• Provided first-level technical support to end users on proprietary software andapplications, including installation, basic usage, and appropriate service levelto warranty• Performed troubleshooting techniques over the phone or via web messengerto identify and resolve issues