Yogesh Patel Email & Phone Number

Winnipeg, Manitoba, Canada

Incident Resolution: Led the investigation, diagnosis, and resolution of complex support incidents, covering server hardware, virtualization, routing, switching, NAS/SAN storage, backup infrastructure, security, and client applications.Network Security: Enhanced security through the deployment of advanced firewall configurations and intrusion prevention systems.Connectivity Optimization: Spearheaded the identification and resolution of network issues, ensuring seamless LAN access and optimal connectivity.AD Administration: Managed Active Directory (AD) and Azure AD, ensuring secure user authentication and access.Network Device Management: Planned, designed, implemented, and troubleshooted network devices, including network cards, HBAs, managed switches, wireless access points, firewalls, and routers.System Access Management: Coordinated installs, relocations, additions, and changes to network and system access based on needs.Service Desk Management: Maintained accurate service ticket logs and resolutions, demonstrating commitment to organized and efficient incident management.Proactive Issue Resolution: Prioritized and addressed support tickets autonomously, providing timely solutions or escalating as necessary.IT Infrastructure Audits: Led company-wide IT infrastructure audits, developing strategic roadmaps with advanced technology to build client trust.Policy Administration: Administered policies and procedures to safeguard system security and integrity.System Upgrades: Executed hardware and software upgrades to optimize system performance.Backup Management: Managed backup systems and processes, regularly testing for replication and disaster recovery to ensure data integrity and availability.User Access Management: Managed user access across various infrastructure systems, ensuring smooth operations.Technical Consultation: As a technical resource and consultant on diverse projects, acting as the escalation point for complex issues.

Bengaluru, Karnataka, India

Delivered essential IT services, including backups, restorations, and threat prevention, ensuring the robustness and security of cloud-based environments.Maintained hardware and applications for workstations, Windows domain services, printers, network access, telephones, and remote connectivity to ensure seamless operations.Resolved performance and connectivity issues within the Databricks environment, demonstrating expert problem-solving abilities.Configured and deployed Azure Cloud services to optimize performance, scalability, and availability, aligning with organizational objectives.Managed Microsoft Defender for Office 365, Microsoft Defender for Identity, and Microsoft Cloud App Security to enhance security measures.Developed and enforced Azure Cloud policies and procedures, streamlining data discovery and classification processes with Microsoft Purview.Implemented automation and orchestration for Azure Cloud using PowerShell, Azure CLI, ARM, and Terraform, enhancing operational efficiency.Oversaw the security and compliance of Azure Cloud services and resources using Azure Active Directory, Azure Monitor, Azure Virtual Network, Azure Logic Apps, Azure Automation, and Azure Kubernetes Service.Championed the deployment and optimization of Microsoft Defender for Cloud Apps, reinforcing security posture and safeguarding cloud-based applications.Implemented and managed a comprehensive and secure cloud ecosystem with Office 365, Microsoft 365, Active Directory, Cloud Security, Azure AD, and IAM.Automated various cloud tasks using scripting languages such as PowerShell and Python, enhancing operational efficiency.Applied security practices including data encryption, identity and access management, and network security to fortify cloud-based environments.Demonstrated hands-on experience with AWS services, including EC2, S3, EBS, ELB, Lambda, CloudFront, CloudWatch, and VPC.

Gujarat, India

Taught undergraduate and graduate courses in Server and Network Administration, IT Infrastructure, Security, and Programming, managing classes of 50 to 70 students.Developed and implemented comprehensive curricula for server administration, network infrastructure, IT security, software development, and web design.Designed and maintained a high-performance, secure, and reliable active network infrastructure.Installed, configured, and managed enterprise applications such as Apache, IIS, and VMware.Implemented and maintained system security through user authentication, firewalls, and other measures.Developed and conducted IT training courses in server and network administration, software development, and web design.Led server and network infrastructure projects, including hardware and software installation and migration.Configured and maintained web, email, and file servers using Windows and other operating systems.Deployed, managed, and maintained virtualization technologies such as VMware, Hyper-V, and XenServer.Configured and managed firewalls and other security appliances to ensure secure network access.Designed and implemented network segmentation for high availability and optimal performance.Administered and maintained network services such as DNS, DHCP, and Active Directory.Developed and maintained the "Advanced Diploma in Global Business" web portal for the college, a significant revenue-generating initiative.Awarded “Best Teacher of the Year” in 2017 for exemplary teaching skills.Conducted research projects in network security, virtualization, and cloud computing.Monitored student progress, providing regular feedback and support to foster academic growth.

Created a .NET web application from scratch using VB.NET, C#.NET, and ASP.NET.Enhanced existing .NET applications with object-oriented programming, design patterns, unit testing, and AJAX.Developed custom controls for .NET web applications using HTML, CSS, and JavaScript.Developed a .NET Windows application to automate manual processes using C#, WPF, and LINQ to SQL.Refactored code to improve maintainability and scalability.Created solutions to complex problems using WCF and Entity Framework.Developed SQL Server databases and stored procedures for efficient data manipulation and reporting.Developed and maintained web services for data exchange between applications.Troubleshot and resolved production defects promptly.Wrote comprehensive technical documentation for software applications.

Master Of Computer Applications - Mca, Computer Science, A+

Bachelor Of Computer Applications - Bca, Computer Science, A+