• Leading Offshore delivery for Salesforce / multi-tech stack implementation for one of the Life Science Account using Agile Methodology. • Working closely with BA to ensure functional / process requirements are captured in SDD• Working closely with TA to translate Function requirement into a technical solution for the development team• Presently managing team of 15+ FTE’s to deliver a complex service cloud implementation split across 3 releases which involve integration with… Show more • Leading Offshore delivery for Salesforce / multi-tech stack implementation for one of the Life Science Account using Agile Methodology. • Working closely with BA to ensure functional / process requirements are captured in SDD• Working closely with TA to translate Function requirement into a technical solution for the development team• Presently managing team of 15+ FTE’s to deliver a complex service cloud implementation split across 3 releases which involve integration with various 3rd party systems and internal client systems• Assisting Onsite Engagement Manager / prepare Project plan / identify risk / dependency on streams / 3rd parties • Assisting Client Business / IT to strategize and plan out phase by go live and migrating customers from V2 to V3 • Building Development Strategy – Wave Planning ensuring CSR dependency on another team and vice versa are considered, Strategy for environment setup, CI/CD, UAT, Training, Handovers • Working closely with the Data Migration team to build & implement data strategy keeping with phase-wise go live ensure both systems work in harmony.• Assisting dev team to resolve technical issues• Coordinating with onshore / Client / various other internal teams • Lead Daily Status Program call with all tech leads • Participate in Client Status call, Stearco meeting, Internal M-review meeting, CCB meeting • Forecasting FTE’s and Budgets, involve in RFP estimations, Assisting the team in the creation of salesforce assists Show less

Managed sales / services of computer at London Drugs Stores

• Manage large global implementations (technology services products) including customer education, setting expectations, process definition, including relationship building, implementation workshop delivery and project management meeting facilitation. • Serve in multiple roles including business analyst and technical lead during implementation to streamline internal and external processes. Analyze customers’ business requirements and develop innovative and effective solutions for the… Show more • Manage large global implementations (technology services products) including customer education, setting expectations, process definition, including relationship building, implementation workshop delivery and project management meeting facilitation. • Serve in multiple roles including business analyst and technical lead during implementation to streamline internal and external processes. Analyze customers’ business requirements and develop innovative and effective solutions for the challenges they face.• Provide coordination with IT to establish data interfaces options with customers, including establishing data specifications and evaluating data sets.• Collaborate with onsite and offshore team to design and develop and configure the product to customer specifications.• Liaison with the client, operations, IT implementation and product management team to ensure the best experience for the customer.• Serve as customer representative ensuring that customer’s needs and requirements are communicated to all departments supporting the customer to ensure successful implementation. • Establish and drive customers to meet established system go-live dates. Oversee hand-off to service desk t upon completion of the project.• Collaborate closely with the technical team and customer’s systems and IT team in connection with data feeds, data mapping, new System training and training.• Appropriately record project activities, accurately track and concisely report project statuses, and manage projects within the defined model. Show less

• Collaborate with clients to collect requirements and produce Scope of Requirements (SOR) documentation. • Ensure all the policies and procedures defined in organization as a part of ISMS and QMS are followed throughout the software development life cycle and provide feedback on Process improvement• Provide assistance in project handover exercise ensuring all business requirements and necessary business and technical documentations are handed over to service desk.• Provide… Show more • Collaborate with clients to collect requirements and produce Scope of Requirements (SOR) documentation. • Ensure all the policies and procedures defined in organization as a part of ISMS and QMS are followed throughout the software development life cycle and provide feedback on Process improvement• Provide assistance in project handover exercise ensuring all business requirements and necessary business and technical documentations are handed over to service desk.• Provide assistance in identifying the area of improvement throughout the software development life cycle that can maximise the productivity, overall quality of deliverable. • Co-ordinately work with QMS and ISMS team for conducting Internal Audits for ISMS and QMS on regular intervals• Translating client requirements into technical design, functional specification and other project blueprinting documents and organizing, specifying, modelling them to ensure they are complete and unambiguous.• Collaborate with clients, development team and other involved teams to determine technical feasibility of design by providing Demo / POC for critical requirements.• Identify business problems, evaluate impact and proposed solutions• Assist team to in designing system architecture• Assist team in solving technical challenges Show less