• Acting as a Single point of contact for the technical tower in front of the customer management• Conducting periodic reviews with the team• Analyzing the backup environment and providing inputs to client for better performance of the same.• Participating in business meetings with various stake holders.• Sending weekly and monthly status reports to higher management.• Responsible for Vendor Management and people management.• Driving service improvement programs.• Ensuring adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.• Driving day to day operations and work plan allocation/management.• Ensuring proper communication and quick resolution for any incident or request.

Backup Tools: Symantec Netbackup and EMC Avamar and IBM Tape Libraries Implement Upgrade and Manage Storage Area Networks.Implement Upgrade and Manage Local Replication, Remote Replication and Disaster Recovery solutions.Storage Arrays: EMC VNX Series, EMC XtremIO, EMC vBlock.Fabric Switches: Brocade and Cisco

Implement, Upgrade and Manage Storage Area Networks.Storage Arrays: EMC VNX Series and EMC ClariionFabric Switches: BrocadeBackup Tools: Symantec Netbackup, Symantec Backup Exec and IBM Tape Libraries

Implement Upgrade and Manage Storage Area Networks.Storage Arrays: EMC ClariionFabric Switches: BrocadeBackup Tools: Symantec Backup Exec and HP Tape LibrariesMonitoring and some basic administration on Vmware.MS Windows Servers, Exchange Servers, Nagios, Active Directory.

Need to monitor the various components present in client infrastructure.MS windows ServerUser Account creation and managementGroup policy updatesTroubleshooting space issues on windows serversNagios Monitoring toolSymantec Backup ExecAvayaAS400- message waits and Fax queue monitoring along with AS400 backups