Yogeshwaran Balu Email & Phone Number

Chennai, Tn, In

Chennai

➢ Provide the best support by talking directly and honestly with our clients, and developing a deep understanding of what our community really wants from Foodhub. Communicate with our clients mainly on the telephone, but through a variety ofdifferent mediums, based on our client needs; whether that be through calls, email orlive chat. Proactively spotting patterns in the frustrations or hopes of our clients, seeing wherewe can change our processes, tools or product to make them happier.➢ Identify customers who are in vulnerable situations and help to figure out what stepswe can take to support them. Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client'squeries. Deal with technical related queries and help educate the client to use our products toself-serve.ZOHO / BOB CRM

Chennai Area, India

-Build a close and functional relationship with all end-users to ensure effective communication and support for the business needs. Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer-Wrap a close and functional relationship with all training staff to ensure effective communication and support for the business needs. Design, deliver, and maintain training and support materials for front line customer service. Directly answer customers’ queries in order to understand customers’ needs and keep up with current systems.Zendesk / Adyen Payment System / BoldChat 360

Coimbatore Area, India

+ Provide first-line technical information relating to our product range to customers via a hotline or email. Incoming enquiries are divided between team members to make best use of technical knowledge and experience, but a willingness to expand that knowledge and tackle enquires of a variety of natures. + To maximise the opportunity to achieve sales through the supply of technical assistance; Lead Product Line Escalations of product related technical system issues. Providing product specifications and application support. Checking product compatibility.Ensuring all safety, quality and regulatory requirements are in compliance with standards and agencies such as: ISO, GMP and FDA + Identifying products based on application of end user & Input to development projects. Suggesting alternatives to unavailable products & procedures for new products. Up selling of products and services where possible & maintain a database of supplier product information, specification and certificates. Lotus Notes

Chennai Area, India

- Contributed to high-level research by analyzing biological data and using statistical models- Contributed to numerous projects by helping senior-level scientists create data algorithmsTechniques; -Wet-lab Training-Instrumentation Chemistry ,HPLC,GC,LCMS,GCMS All -Microbiology-Recombinant DNA Technology/Genetic Engineering-Molecular Biology-Microbial Genomics -Proteomics-Next generation sequencing

Master'S Degree, Biotechnology, A+

Activities and Societies: Creative Writing, Biology Club, Student`s CommitteeAnalytical Chemistry, Animal Biology, Marine Science.

Bachelor’S Degree, Biotechnology, A+

Activities and Societies: Science Club, Culture & Art, Social MediaCell Biology, Molecular Physics, Bio-Chemistry, Statistics, Embryo.