Yogeshwari L Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

• Analyze customer complaints and provide appropriate corrective actions.• Devised innovative strategies to improve customer satisfaction scores and meet company goals.• Develop and maintain in-depth product knowledge.• Reporting Bugs by finding myself and reporting it to tech. team.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Analyze customer complaints and provide appropriate corrective actions.• Handled B2B projects… Show more • Analyze customer complaints and provide appropriate corrective actions.• Devised innovative strategies to improve customer satisfaction scores and meet company goals.• Develop and maintain in-depth product knowledge.• Reporting Bugs by finding myself and reporting it to tech. team.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Analyze customer complaints and provide appropriate corrective actions.• Handled B2B projects like resellers and merchants.• Resolved concerns with products or services to help with retention and drive sales.• Tracked and documented metrics, and evaluated trends.• Handled Social media queries on Facebook and Twitter.• Reporting, advising, and leading projects on process improvements.• Serve as an escalation point to resolve issues effectively. Show less

Bengaluru, Karnataka, India

•Follow Up for Implementation Payment and update payment details via Email.•Handling customers via email for payment and training slot allotment.•Create case for Students from email and call.•Sending bulk Email (Every day)•Sending Invoice to Client and update payment in with transaction details. Sending Monthly Invoice to Monster, Qubics, Aakriti Housing,•Analyze customer complaints and provide appropriate corrective actions.•Create Cases for Implementation.•Create… Show more •Follow Up for Implementation Payment and update payment details via Email.•Handling customers via email for payment and training slot allotment.•Create case for Students from email and call.•Sending bulk Email (Every day)•Sending Invoice to Client and update payment in with transaction details. Sending Monthly Invoice to Monster, Qubics, Aakriti Housing,•Analyze customer complaints and provide appropriate corrective actions.•Create Cases for Implementation.•Create email template & bulk mail to 200 recent students.•Create Sales Order, Payment Schedules in CRM.•Enter Lead in CRM for Training. Show less

M.Sc, Mathematics

Bachelor'S Degree, Science