Yogeshwar Lagad Email & Phone Number

• Manage assigned clientele with the best of knowledge and provide assistance for the product.• Work on technical aspects of the product to ensure its stability.• Reach out to clients for quality assurance and feedback.• Understand business needs of organizations and diverse group of companies and exceed expectations.• Partner with organizations to help grow their business exponentially.• Create policies and procedures that optimize the customer experience.• Lead a team of customer success managers.• Represent clients in QuestionPro while managing to help them deploy different processes that may include complex projects.• Project management expertise for organizations to implement business needs to collect and mine the data.• Generate revenue for QuestionPro by locating growth opportunities.

• Identify problems for clients and provide efficient solution.• Product enhancement recommendation to product team.• Handle client complains and work with other teams within the organisation resolve and meet client expectations.• Lead team of solution specialists and guide them.• Handle escalate process and meet timelines to exceed expectations.

Computer Engineering

Junior College Degree, Commerce

Secondary Education, General Studies

Activities and Societies: Sports, Debates

Primary Education