Yogeshwar Sharma Email and Phone Number

General Manager

The Ultimate Travelling Camps is a company engaged in providing the luxury camping experiences through its camps in rural yet exotic locations across India...

Taking care of all operations in the absence of Resort Manager / General ManagerTaking care of Front Office department, Recruitment of new team members for the department, MIS data for Sales & Marketing department, Training of new team members,Improvising policies and procedures whenever and wherever required to make guests stay more comfortable, Guest interactions

Reporting to General Manager and assisting in MIS reports. Handling department. Devi Garh is an all suite boutique hotel, chosen as one of the best 57 new hotels in the world (Conde’ Nast Traveler Magazine, May 2001). Presently designated as Deputy Front Office Manager, assisting General Manager in our routine functions. • Preparing MIS reports• Meeting with travel agents and for negotiations.• Forecast reports.• Leading a team of 13 persons at Front Desk including concierge.• Also given the responsibilities of training of new Front office personnel, in telephones handling, taking messages, handling inquiries (including reservations) etc.• Working on Policies and Procedure and formulating SOP’s for stream lining the routine functions• Packages for different clients.• Represented Devi Garh at XVII IATO Conference at Jodhpur (Raj.)• Designated as Duty Manager during my Management Training Programme to look after routine functions, assisting department heads, and meeting with travel agents and for negotiations.• Done sales calling for the hotel.• In-charge of Cash Counter and Reception.• Worked on Fidelio version 6.12 (6) and WIN HMS• Taking Care of travel desk, assisting guests in planning their itineraries• Successfully met with the challenging budget of the first year of our operation 2000-2001

Peirce & Leslie Travel is an inbound travel agency, which has created a name in Luxury Travel. Based in United Kingdom, company serve to the elite and very up market clientele and set new standards in luxury travel with the best personalized and quality services to all its guests, primarily from European and US countries.Job profile includes individual HANDLING FILES (from its very first email or query to final departure from India). DESIGNING & PROMOTING itineraries for diverse client base (Premium & Luxury).Dealing with all Local Travel Agents & handling reservations at each place of their interest.Replying to customers on their queries by E-MAIL & FAXES etc.HANDLING GUEST TELEPHONE CALLS.PLANNING TAILOR MADE ITINEARIES for our guests.COSTING of these itineraries.PAYMENTS follow ups etc.

The White Orchid is a chain hotel of Orchid group and will be the first 5 star hotel of the Jammu region. We are also the first and the only ECOTEL hotel of Jammu & Kashmir. Ecotel is the hallmark of environmentally sensitive hotel where we not only take care of the guests but also of the environment and the world. It is a 200 room hotel serving to the pilgrims of Mata Vaishnovdevi by providing world class services and the luxury. Responsibilities include taking care of Front Office Operations including room reservation, guest room assignment and information.Assisting department head / General Manager in routine functionsCoordination with other departments like housekeeping, F&B, Security etc.Meeting with supervisors of these departments to hold different functions from time to time. Imparting training to Cashiers in Cash Handling, Check outs, Foreign Exchange, Raising vouchers etc.Training to the staff in soft skills including Telephone handling, taking reservation, and handling guest inquires and requests.Leading a team of 24 persons at Front Desk including Telephones, Reception, Reservation, Bell Desk, and Guest Relations.Helped in forming policies and procedure and helped in stream lining the routine functionsArranging travel related requests for guests, suggesting and planning itinerariesPreparing MIS on guest complaints and forwarding feedback to Management for necessary action and working on areas where improvement is required.Handling guest complaints and problems related with room reservation and room assignment.Interviews and hire applicant.Represents management in the important area of guest relations. Holding additional responsibility of housekeeping department.

with four Resorts in operations. Promoting wildlife tourism through its websites and providing quality services to all its guests, primarily from European and US countries.Job profile includes HANDLING RESERVATIONS for all four wildlife resorts, namely Tiger Den Ranthambhore, Tiger Den Bandhavagarh, The Bagh at Bharatpur and Pench Jungle Camp, through our Central Reservation Office at Delhi DESIGNING & PROMOTING PACKAGES for Domestic segments.Dealing with all Travel Agents & handling reservationsReplying to customers on their queries by E-MAIL & FAXES etc.HANDLING TELEPHONE CALLSDoing marketing and Sales calling for our Wildlife resortsPLANNING TAILOR MADE ITINEARIES for inbound divisionCOSTING of these itinerariesPAYMENTS follow ups etc.

The Ummed, Jodhpur is an 80 rooms plus 8 suites property. Spreaded in 45 acres of land. With One Restaurant a coffee shop and a bar. One of the reputed five star property in Jodhpur. Mainly handling group's conferences, film shoots, incentives and marriages.Job profile includes retaining present guest base and getting more business.Liasioning with travel agents, corporate houses, and incentive groups.Negotiating rates for effective marketing.Worked on Fidelio Window version 7.11Reporting to GM and working as department head.Worked on increasing ARR by introducing packages, and up selling techniques.Coordination with different departments for memorable and comfortable stay of guests.

After completion of Management Training programme designated as Assistant Manager - Front Office. Responsibility includes Department Operations, Training new staff, Policies and Procedure training, Creating reports for Sales & Marketing department

Taj Palace is Member of Leading Hotels of the World, a five star deluxe property of the Taj group of Hotels with 422 Rooms and Suites.Only trainee to be trained for Cash counter.Worked on Fidelio version 6.04, 6.06 and 6.11 (5)Assisted Group's Coordinators in smooth check in and check out of groupsHandled in Airlines Crew check in and check outVIP arrivals and departuresSuccessfully handled conference and incentives like Bridgestone conference, KPMG incentive group, Indian, Pakistan and Australian cricket teams etc.Well verse with the concept of ECO (Express Check Out) for first class business travelers and VIP's.