Yogeswari Manoharan Email & Phone Number

Cumming, Ga, Us

Roswell, Georgia, United States

Ensures that the company and its employees adhere to all applicable regulations and specifications.Creates new applications and renewals of business registrations, licenses, permits, insurance, and new system accounts for all the entities of Land of a Thousand Hills Coffee Company.Maintains store-wide licenses, permits, and insurance in the Notion board application.Designed and configured automation scripts for invoice processing, email triggers for daily revenue reports, and email… Show more Ensures that the company and its employees adhere to all applicable regulations and specifications.Creates new applications and renewals of business registrations, licenses, permits, insurance, and new system accounts for all the entities of Land of a Thousand Hills Coffee Company.Maintains store-wide licenses, permits, and insurance in the Notion board application.Designed and configured automation scripts for invoice processing, email triggers for daily revenue reports, and email alerts in the Notion board for license/permits/insurance renewals.Accounts administration in Quickbooks Online ApplicationDesigned and integrated Shopify Ecomerce application with Salesforce CRM using Zapier Show less

Buford, Georgia, United States

Application configuration and Administration of the Email Marketing campaign in Pipeliner CRMAccounts Management in QuickBooks Online.Office Administration in creating project proposals and bill payments.

Multiple Locations (India & Usa)

I have held diverse positions at Wipro Technologies across different locations, including Senior Project Engineer, Senior Technical Support Engineer, Project Consultant, Project Manager, and Senior Project Manager. I actively participated in Agile methodologies while serving as the Senior Project Manager for the BestBuy– Market Place project. Additionally, I assumed a significant role as a ScrumMaster in the project.Spearheaded support management for BestBuy's POS application across… Show more I have held diverse positions at Wipro Technologies across different locations, including Senior Project Engineer, Senior Technical Support Engineer, Project Consultant, Project Manager, and Senior Project Manager. I actively participated in Agile methodologies while serving as the Senior Project Manager for the BestBuy– Market Place project. Additionally, I assumed a significant role as a ScrumMaster in the project.Spearheaded support management for BestBuy's POS application across multiple countries, earning recognition for proactive defect reduction measures and process improvements implemented from a centralized location.The BestBuy Marketplace project offered extensive experience in managing development projects in an Agile environment, including facilitating Agile ceremonies like sprint planning, daily stand-ups, sprint reviews, and retrospectives.Orchestrated daily and weekly cadence meetings with BestBuy program stakeholders, ensuring seamless communication and reporting of marketplace progress to leadership. These strategies helped to mitigate project risks and helped to address issues and roadblocks at an early stage of sprints.Implemented cross-skilling, led weekly client status meetings, resolved billing discrepancies, and managed support projects for PepsiCo. Recognized by Wipro and client management for successfully addressing resource dissatisfaction.Managed Meridian Diagnostics support project at British Telecom, cross-skilled freshers and experienced resources. Enhanced UK accent proficiency through prompt measures. Received internal awards for continuous process improvements and proactive initiatives from WiproManagement and the client. Show less

Chennai, Tamil Nadu, India

Design and development of Contact Center ApplicationsIntegration of Interactive Voice Response application with CRM applicationDesign and development of CTI (Computer Telephony Integration) application.