Yogie Pratama Email & Phone Number

Daerah Istimewa Yogyakarta, Indonesia

Yogyakarta, Jogja, Id

Indonesia

- Actively strive to increase the volume of customer shipments by implementing innovative strategies and streamlining processes.- Ensure thorough follow-up on customer complaints and delivery-related issues, aiming to resolve them promptly and effectively.- Provide comprehensive support for customer claims and benefits offered by the company, ensuring a seamless experience for clients.- Effectively communicate and elucidate the company's latest programs and promotions to customers, fostering engagement and loyalty.- Maintain accurate records of customer package shipment volumes to facilitate data-driven decision-making and performance analysis.- Offer proactive assistance and tailor-made solutions to address various challenges faced by customers, thereby enhancing their overall satisfaction.- Deliver responsive and amiable customer service, ensuring a positive interaction experience for every client.- Extend assistance in tracking the status of shipments, empowering customers with real-time updates on their orders.- Supply customers with the latest information regarding estimated delivery times, managing expectations and providing transparency.- Facilitate the hassle-free process of returning items that do not meet customers' expectations, demonstrating a commitment to customer satisfaction.- Clearly and transparently communicate shipping costs and company policies related to delivery, building trust and loyalty among customers.- Collaborate closely with the operational team to orchestrate seamless delivery operations, optimizing efficiency and customer satisfaction.

Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia

- Responsible for enhancing the volume of customer shipments by ensuring smooth and efficient delivery processes.- Follow up on customer complaints and issues related to deliveries, providing proactive solutions.- Support the company's claims and benefits process for customers, assisting in their resolution.- Communicate information about the company's latest programs and promotions to customers to increase engagement and satisfaction.- Compile data on customer package shipment volumes for analysis and process improvement.- Provide assistance and solutions to customer issues promptly and effectively.- Engage in discussions to listen to customer complaints and provide insights into common issues on the marketplace platform, enabling more effective problem-solving.

Area Dki Jakarta

- Handling incoming telephone calls with a high degree of professionalism.- Assuming accountability for the receipt of orders and resolution of customer complaints.- Addressing customer grievances with precision and efficiency.- Offering appropriate and satisfactory resolutions to customers.- Diligently documenting order specifics and customer complaints.- Collaborating effectively with pertinent teams for issue resolution.- Ensuring customer contentment through the delivery of premium service.- Dispensing clear and accurate information to patrons.- Extending a courteous and gracious welcome to each customer.- Maintaining a consistently professional demeanor in all customer interactions.- Prioritizing customer needs and contentment in every undertaken action.- Adhering to company protocols in handling all customer orders and complaints.- Communicating clearly and articulately to ensure mutual understanding between the company and its clientele.- Remained readily available to furnish assistance and optimal solutions for any encountered customer scenario.

Jakarta Selatan, Jakarta Raya, Indonesia

- Conducting thorough needs assessments to ensure tailored product recommendations for customers.- Collaborating with technical support teams to address complex internet-related inquiries effectively.- Implementing customer feedback mechanisms to continuously improve service quality and satisfaction.- Adhering strictly to company policies and industry regulations during all interactions with customers.- Providing detailed explanations of pricing plans, features, and benefits to assist customers in making informed decisions.- Participating in ongoing training programs to stay updated on product knowledge and customer service best practices.- Maintaining accurate records of transactions, complaints, and resolutions for documentation and analysis purposes.- Collaborating with cross-functional teams to streamline processes and enhance overall customer experience.- Adapting communication style and approach to effectively address diverse customer needs and preferences.- Proactively identifying upselling or cross-selling opportunities to maximize revenue generation while meeting customer needs.

Kualanamu

The Counter Check-in Officer is responsible for verifying the validity of tickets and flight dates.- Verifying flight routes and classes.- Checking and confirming passengers' identity documents such as passports, ID cards, and driver's licenses.- Reviewing, weighing, labeling, and tagging luggage for passengers.- Handling excess baggage.- Assigning seat placements for passengers.- Issuing Boarding Passes to passengers.- Handling Go Show passengers, as well as communicating and coordinating with relevant departments.- Providing information regarding boarding times to passengers.- Checking passengers' health.- Ensuring the presence of passengers on the aircraft and guiding them according to their intended flight.

Cengkareng, Jakarta Raya, Indonesia

A Ticket Sales Officer tasked with handling ticket sales:- Handling ticket reservations- Ensuring Boarding Pass availability for airline passengers- Labeling and providing Boarding Passes to airline passengers.- Providing information regarding flight schedules to passengers,- Assisting in the airport check-in process,- Providing guidance and assistance to passengers in need,- Maintaining order and security in the ticket sales area,- Communicating politely and courteously with every arriving passenger.

Bachelor'S Degree, Accounting

Diploma Of Education, Manajemen Sistem Informasi