Cust Succes Manager
Current- Identify and assess customers’ needs to achieve satisfaction also from Business development and Operations TeamWorks- Build sustainable relationships and trust with customer accounts through open and interactive communication- Drive regular cadence (Call/Report/Visit/Quarterly Business Review) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders.- Guarantee Retention: Work cross-functionally with internal teams (sales, product developer, training, and support) to create an unified account team that supports the customer through contract renewal and surfaces new growth opportunities. - Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets.