Yogi Patel Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

iuzeit (i-use-it) is the world’s best one-stop-shop research platform for health & wellness products. Our mission is to help people live happier, healthier lives by making it easy to find the best holistic health & wellness solutions for their needs.

Irving, Texas, Us

Dallas, Tx, Us

Pursued Master of Science in Engineering Management

Dallas, Tx, Us

Led efforts to support 2k+ users and 35K+ email communications per day using Kana Response, a CRM System managing 40M+ customers. Held responsibility for production communication and payment systems, playing an integral role in project lifecycles for customer-facing systems. Provided systems analysis, including gap, impact, and feasibility, for proposed system initiatives and identified dependencies. Served as the primary liaison for all business clients. Partnered with third-party technology vendors to identify and resolve issues, install updates, and implement system enhancements. Led project to improve production support and Help Desk functions through design of user problem management guidelines and definition of standardized solutions for recurring / frequently reported issues.

Dallas, Tx, Us

Principal lead analyst for Kana Response, a CRM System, supporting 40M+ clients and 35K+ email communications per day. Utilized MySQL and Toad, developing SQL scripts, queries, and objects for data analysis and ETL. Operated in a UNIX environment with Sun Solaris 9/10 and Oracle 10/11, developing UNIX commands for scripting and data manipulation, and performing load-balancing for application and web servers. Led a cohesive team in performing the consolidation of legacy systems into the Kana Response System as the single enterprise platform for email communication management through multiple CRM implementations and upgrades. Partnered with accounting team to resolve issues with system-driven payment processes for the Mobility Payment System platform, comprised of multiple core systems supporting customer payment / deposit acceptance, processing, and GL booking; performed month-end data reconciliation and reporting. Managed business mergers, seamlessly consolidating high-profile business systems and managing migrations for 2k+ users, resulting in significant cost savings through re-purposing of existing hardware.

Franklin, Tn, Us

Served 100+ hospitals, providing client-facing solution implementation, and support delivery in alignment with service level agreements (SLA). Assisted in post-implementation technical support and worked as an analyst with the development, integration, and reporting teams during all engagement phases, including requirements definition, solution planning, development, quality assurance testing, and implementation. Orchestrated end-user training and knowledge-transfer efforts for seamless go-live; facilitated ongoing improvements to internal knowledgebase resources and project implementation tools. Pioneered introduction of a 3-tier support model for improved issue handling and resolution; managed post-implementation technical support for 100+ hospitals.

Facilitated key aspects of major business initiatives, serving as an intermediary between business and IT functions to ensure success across the entire software development lifecycle (SDLC). Liaised among business process owners and subject-matter experts to define business needs and requirements informing solution design, actively supporting multiple concurrent projects. Led business, system, and data analysis to align projects with business requirements; developed specifications, and process models, and workflows.

Hanover, Md, Us

Served major engagement with client, MCI, including support of existing telecommunications / network infrastructure, application and database maintenance, and development of technical manuals.

Bachelor Of Science (B.S.), Computer Engineering

Master Of Science (M.S.), Engineering Management