Ford Guest Experience Certified ( FGE)

Greeting Customers when they arrive for service,Taking Inventory of the vehicle and noting customers concerns,Take a test drive with customers to find out any NVH concerns,Check Service History in company database,Translating customer repair problem to standard repair terminology,Explaining repairs to customers,Estimating the cost and time needed for the repairs,Advice customers about warranty protection and potential costs,Manage and oversee the service centers… Show more Greeting Customers when they arrive for service,Taking Inventory of the vehicle and noting customers concerns,Take a test drive with customers to find out any NVH concerns,Check Service History in company database,Translating customer repair problem to standard repair terminology,Explaining repairs to customers,Estimating the cost and time needed for the repairs,Advice customers about warranty protection and potential costs,Manage and oversee the service centers workflow and scheduling,Call customers to inform them of changes in service or let them know the vehicle is ready,Explanation of work carried out and explanation of the Invoice,PSF follow up. Show less

I Manage a team of 8 skilled technicians and 4 Service Advisors,Main ResponsibilitiesEnsure full utilization of workshop,Supervise Subordinates to produce quality work,Assist the Staff Technically and train them,Allocate job cards and manage technicians,Ensure technicians carry out the jobs within the allocated time,Customer interaction in case of unsatisfied customersUsage of Diagnostic Equipment and problem rectification.

Hands On Job Experience