Yohan Perera Email & Phone Number

Colombo, Western Province, Sri Lanka

 Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions. Assessing service statistics and preparing detailed reports on your findings. Hiring and training new customer service agents. Managing the approved budget of the customer service department. Staying informed on the latest industry techniques and methods.

Colombo, Western Province, Sri Lanka

 Monitor and executive day-to-day activities of the team to ensure required support is delivered to the customers.  Identifying operations-related issues to maximize efficiency in terms of time, cost, and resources.  Reporting daily activities of the department and highlighting issues that is considerably management concern.  Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus. Establish and implement short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluates programmatic and operational effectiveness, and effect changes required for improvement.

Colombo, Western Province, Sri Lanka

 Communicating with upper management to develop strategic operations goals. Creating and managing the organization’s fiscal operating and capital budget and expenses. Monitoring operational performance of both internal and external service providers. Receiving and responding to approvals and notifications. Monitoring occupant satisfaction. Monitoring performance metrics.

Certificate, Computer Application Assistant

Certification, Autocad-2D Drafting

Higher National Diploma, Computer Science, Merit