• Supervise and manage the Service Dept effectively to maximize the profit and efficiency of the company.• Handled customer issues confidently, using complex problem-solving to provide adequate resolution.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Entered and maintained departmental records in the company database.• Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies.• Reduced recordkeeping errors by precisely handling financial transactions, journal entries, accounts payable, and receivable activities.• Interacted with customers by phone, email, or person to provide information, queries, bookings, and complaints.• Trained new employees on administrative procedures, company policies and performance standards.• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.• Optimized supply levels to keep stock within ideal parameters for expected needs.• Guided techs on automotive repair, tool usage and equipment operation.

• Informed customers of service specials, completion times and service expenses to provide exemplary customer service.• Maintained high customer satisfaction standards to meet or exceed targets.• Followed up with customers about resolved issues to maintain high customer service standards.• Responded proactively and positively to rapid change.• Applied highly effective selling skills while properly engaging and presenting solutions to customers.• Promptly responded to inquiries and requests from prospective customers.• Maintained up-to-date knowledge of product and service changes.

• Completed customer orders and warranty services according to manufacturer specifications.• Performed diagnostic and troubleshooting procedures to identify the root causes of mechanical issues.• Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.• Corrected unsafe conditions in work areas and immediately reported correctable conditions to the supervisor.• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.• Serviced vehicles according to OEM-recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.• Trained and coached junior employees on procedures for completing repairs and maintenance on cars and light trucks.• Maintained accurate records of time and materials required to perform repairs and service.