The main purpose of the Production orders and HOCA team to locate, prepare and provide evidence on frauds such as Social Security fraud, housing benefit fraud to Officers who are based on government institutes such and Department of Work and Pension in UK, Police department etc and courts. As a part of this team, currently I am working on below mentioned work queues and tasks;Social Security Authority Act in UK, Scotland and Northern Ireland. Prevention of Housing benefit fraud for UK, Scotland and Northern Ireland. Fraud in Council Tax Reduction UK, Scotland and Northern Ireland. Fraud in Signature Authority for UK, Scotland and Northern Ireland. Account Monitoring Orders to HSBC and First Direct bank accounts Updating and sharing Daily MI sheets related to work queues delegated with Management and Counter sitesConstant communication with Business Area (UK) with regards to the update and ordersCoordinating work with the support team located in Hyderabad, IndiaIn addition to above, I have managed account opening team of Hong Kong for 2 months. During that time, I have delegated on below duties. Overseeing the daily operations of the departmentSetting work schedules and delegating tasks to team membersMonitoring the performance of the team and providing feedbackEnsuring that all operational processes are running smoothlyPreparing reports on departmental performance and presenting them to senior managementProviding daily updates with business area and counter-part site (China)Updating and managing data sheets and folders on timely mannerConduct performance reviews on weekly and monthly basis and enroll staff on performance improvement plan if requiredPrepare and execute recovery plans for work flows which has backlogged.

I worked for Customer Identification & Verification of Address for UK under Banking Operations as an Auditor and SME for the team. As part of my duties, I did perform;Preforming quality checks for all the work done within Identification and Verification of Address team Providing guidance on work items done within Identification and Verification of Address teamCascading procedure updates to the team Conducting queue work flow trainings to the team in both online and physicallyIntroduced an idea to shorten the work flow and duration of the work item which led to an automation. (Still on process)Preparing and maintaining reports to the management daily with regards to the production of the team (BOD & EOD Queue SLA / Auditors summary / EOD c checks confirmations for both ID&VA and DIVA teams / Team Capacity Plan/ Recovery plan) At the same time, I’m experienced on communicating and dealing via mails / teams / zoom with personals located on India (Hyderabad site and TCS) and UK Experienced on handling customer complaints and escalated complaints with upmost effortExperience in handling and team’s Generic mail boxDue to the Automation project and ID&VA / DIVA merger, I am work closely with Diva team where in return I am familiar with DIVA process and its staff.

As Executive in visa department, I was coordinating with all most all leading corporate companies (both in-house and others), diplomatic missions based in Sri Lanka as well as overseas along with walk- in customers. During the Covid 19 pandemic I have perform as point person for few newly introduced projects which lead profits and increased company brand image.

NKAR Travels and Tours (PVT) Ltd is one of the leading travel and Tour Agencies which operates in Sri Lanka who are dealing with both in-bound and out-bound travels and tours. As a Visa executive I have handled and processed both inbound and outbound visa for our Co-operate and walk in customers. Visa application processing (both online and hard copy submissions) Documents arranging Consultation and advising customers with regarding visa applications, ways of applying and processing and periods of particular visa. Keep track of applied visa applications and make sure the visa application submission has been made in time Been the contact person in between NKAR and Embassies and consulates which are located in Sri Lanka as well as India due to the fact that there are some embassies and high commissions which are located in India but not in Sri Lanka Coordinate package couriers with the couriering agencies Getting the Immigration clearance in-order to send the passports and documents for High commissions/ sub agents over-seas for visa purposes

VFS Global is a visa processing company for various Embassy, Consultants and High Commission. Focused on initial process of applying visa documentation. Primary checklist according to the procedure Processing completed Visa application form Providing the best customer service Data entering to the system of particular embassy Resolving issues related to Visa application submission and providing information

I provide back office due diligence and client onboarding support to HSBC’s headquarters in Sri Lanka ensuring that the bank complies with the very latest in anti-money laundering and KYC regulations.