Yohanes Thio Email & Phone Number

Sydney, Australia

▪ Designing and documenting business processes and structures for the entire company, as-is and to be▪ Monitoring and facilitating the implementation of the new process and procedure to ensure that they are carried out as per design▪ Continuously improving the customer onboarding process to accelerate the company's growth by integrating the users' feedback into the future development and refinement ▪ Performing an internal audit role to identify risks of the current processes and developing action plans and strategies to address and mitigate the risks▪ Establishing internal control procedures by examining records, reports, and operating practices

Sydney, Australia

▪ Increased profit by nearly 10% in a quarter by assisting the CEO to build and execute new business strategies around product selection and cost optimization▪ Boosted the product delivery accuracy to 98.5% and enhanced the packaging process efficiency by 25% by introducing a new KPI matrix and designing a new layout of the warehouse▪ Decreased the returns handling time by 50% by segregating the tasks to two departments▪ Developed policies and SOP that improved the integration of three different platforms▪ Supported the Customer Service and Marketing Department to create contents in the company’s social media and leverage sales from these channels

Sydney, Australia

▪ Won the UNSW Entrepreneurship Pitch Competition 2016▪ Developed a business model for the company and pivoted it when the circumstances changed▪ Formulated strategies by identifying and analysing insights from quantitative, qualitative, and market research ▪ Created a company website and attracted 100+ potential employees in less than 2 weeks▪ Pitched the company to potential investors and gained genuine interests from 3 venture capitalists

Sydney, Australia

▪ Supported the Residential Life Manager to spend the marketing budget by managing and organising events such as BBQ night, guest speaker night, weekly karaoke, badminton and squash activities for the whole residents▪ Promoted UniLodge at public events such as universities' open days▪ Familiarized new residents with the accommodation policies and procedures by providing an induction briefing

Bandung Area, West Java, Indonesia

▪ Introduced Activity-Based-Costing (ABC) analysis to identify the most lucrative products and customers. By allocating the right resources over activities and determining target costs and prices, the sales revenue increased by approximately 7% YoY▪ Performed effective negotiations with the key customers and decreased the receivables collection period by 25%▪ Carried out internal control review and improved the internal control system by identifying risks, setting up new policies and procedures, and monitoring the transformation process▪ Worked closely with Board of Directors to develop important strategic decisions which helped the Company to maintain its position in the competitive and crowded market▪ Engaged with various departments in the Company to ensure that every department played its significant role in supporting Finance and Accounting Department to provide reliable financial reports for both internal and external users (i.e. Board of Directors, Tax Office, and Banks)

Dalian, Liaoning, China

▪ Increased customer satisfaction by 20% by consistently meeting the service obligations on the Service-Level-Agreement (SLA) and providing clients a holistic analysis of the financial performance via monthly service call▪ Designed and implemented a new VAT recording system which prevented a client from losing its right to claim input taxes as tax reduction and resolved unidentified VAT allocation total amounting US$0.7M▪ As an assistant leader of South-East Asia cluster which contains Thailand, Indonesia, Malaysia, and Brunei Darussalam, ensured on-time reporting and maintained the uniformity and quality of the reports for the companies in the cluster▪ Conducted training and review for entry-level employees and interns▪ Ensured the adequacy of company's resources to serve clients and took part in recruiting activities when there was deficiency in resources

Greater Jakarta Area, Indonesia

▪ Managed 21 field offices across the nation and increased the timeliness of report submission from each office to Headquarters by more than 75%▪ Developed new Standard Operating Procedures (SOPs) for all business cycles (i.e. Expenditure, Revenue, Payroll, and Asset Management) and delivered a mutual understanding to all department heads and staff▪ Facilitated the internal and external audits to satisfy both statutory regulations and internal requirements

Greater Jakarta Area, Indonesia

▪ Developed audit plans and procedures prior to audit fieldwork▪ Identified and tested controls implemented on various audit clients▪ Managed main clients from various industries with total business portfolio more than IDR 3 billion

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Business Administration (Mba)

Bachelor Of Economics, Accounting, Cum Laude

Postgraduate Of International Hotel Management

Activities and Societies: Library Ambassador

Postgraduate Of Global Business Management

Activities and Societies: Library Ambassador