Yohann Rolland Email & Phone Number

Remote

Brittany, France

• Scope, design, build, and test scalable integrations utilizing various HRIS system APIs and data storage methodologies• Provide support to Enterprise Sales with opportunity qualification, presentations, Proof of Concept presentations (POC), discovery and RFP responses.• Lead the UAT process with clients to validate all test scripts for a successful go-live• Directly consult with clients on best practices for implementing, testing, building, deploying and supporting software, SSO… Show more • Scope, design, build, and test scalable integrations utilizing various HRIS system APIs and data storage methodologies• Provide support to Enterprise Sales with opportunity qualification, presentations, Proof of Concept presentations (POC), discovery and RFP responses.• Lead the UAT process with clients to validate all test scripts for a successful go-live• Directly consult with clients on best practices for implementing, testing, building, deploying and supporting software, SSO, APIs, system architecture and integration design• Dedicated to delivering high-quality service and on-time, budget-aligned projects• Worked with clients such as LinkedIn, Bosch, Domino's, Biogen, Palo Alto Networks, Pilot Company... Show less

Brittany, France

- Provide level 2+ support for integration issues- Coordinate with support team and technical consultants- Analyse and troubleshoot integration issues escalated by users until ticket closure- Handle tickets within the agreed Service Levels & escalate to technical consultants as needed - Communicate with clients and vendors to troubleshoot integration issues

Krakow Area, Poland

- Manage the Google Webmasters community, experts on Google Search Console- Report issues encountered by users and experts to tech teams- Build deep product expertise and remain updated in a fast evolving environment

Krakow

- Communicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing - Perform and verify the implementation of web based products with customers- Give guidance, support, and train customers on how to use the products- Employ strong, clear communication skills with your customers - Deliver high quality service to your customers

Krakow

- Provide live support to Customer Specialist agents- Promote best practices, identify knowledge gaps and provide trainings to improve team performance- Participate in the standardization process to align local country specific practices, reservation & ticketing work procedures- Make recommendation to change and standardize work process and assist with drawing up GCC process flow charts- Build deep product expertise

Krakow

- Resolve enquiries, ticket queries and complains following international Air Regulations

Krakow

- Resolve enquiries, ticket queries and reservations adjustments, liaising with interested parties and communicating both progress and outcome.- Provide an outstanding customer experience- Maximise direct sales by developing a proactive selling mind and applying latest marketing policy and product knowledge.

Rzeszow

- Support corporate travelers with air, hotel and car reservations (business travel)- Understand customer’s business needs and Travel Policy to make suggestions and assist with itinerary planning- Provide suitable, smart thinking solutions to problems and assistance

- Provide freelance programming for local, national and international clients- Maintain and manage company websites- Collaborate with graphic designers to create custom-made websitesImprove SEO

Australia

- Various jobs in hospitality: Kitchenhand / Cook / Waiter- Tractor operator: responsible of seeding chickpeas / wheat

Tarnow, Lesser Poland District, Poland

- Prepare, personalize and execute sales messaging - Generate new business opportunities with French Companies - Catch and select all the useful information thanks to effective questioning and listening

- Plan and oversee foreign deployment, coordinate operations during Joint exercises- Reorganise the Airbase tours of duty - Elaborate and dispense English military aeronautical lessons to Flying Officers and Air Traffic Controllers - Take part in the organization of an international Airshow.

- Learn and analyze massive amount of information on short-time- Constantly take decisions under high pressure - Consistently adapt to complex and fast developing situations- Manage and train recruits

Software Developer - Eqf 5, Web And Client-Server Applications Development, Passed

Activities and Societies: internship project: www.graalcastans.com 9 months Intensive training course leading to professional diploma.

Mooc, Project Management, Recu

Weapon System Officer Certification, Aeronautical

Activities and Societies: French Airforce

Airline Transport Pilot License - A