Yohan Pérez Fernández Email & Phone Number

Calgary, Canada Area

• Configured, managed and updated VMware and Hyper-V servers and cluster environments.• Managed Microsoft Cloud Services such as Office 365, and Azure.• Administered different server platforms including Windows Server 2008, 2012 and 2016.• Configured and administered 24/7 email server environment with Microsoft Exchange.• Administered Active Directory in different domains designing and updating GPOs.• Managed firewalls and access control list for users with Fortinet and SonicWALL.• Administered, monitored and supported backup solutions as NetVault, Symantec Backup Exec and Arcserve.• Provided technical support to users at all levels, but mainly VIP users of Oil and Gas companies.• Handled IT projects for the companies in the Oil and Gas industry.• Administered and configured rules on SonicWALL and Fortimail anti-spam devices.• Configured and troubleshoot HP and Dell servers and Storage as Unity, Compellent and Data Domain.• Installed and troubleshoot enterprise applications in Oil and Gas industry.• Secured network environment with enterprise Antivirus (Symantec Endpoint Protection Manager).• Updated and patched servers with N-central and WSUS.• Deployed servers and workstations using SSCM tools.

Calgary, Canada Area

• Administered various network and system environments including SQL Servers, the Microsoft System Center suite (SCCM), user account management, enterprise applications, email, web servers, internet access, office systems and application support. • Proactively maintained/configured firewalls, SANs, wireless infrastructure and various other network appliances.• Managed virtual environments with VMWare, ESXi and Hyper-V.• Administered Active Directory and created/modified/deployed Group Policies.• Patched and installed Windows servers, and client specific applications.• Managed small to medium sized projects according to budget and schedules ensuring delivery of the right business outcomes at the right time.• Granted desktop, server, and network application support. • Deployed Windows operating systems using WDS.• Updated and configured Enterprise Antivirus and Antimalware products. • Installed and configured Business VoIP devices and services.• Configured new PCs and mobile devices, to improve user efficiency.• Installed and Administered Backup Solutions.

Konowsgate 39, 0196, Oslo, Norway.

• Responsible for representing the company's brand and maintaining long term relationships.• Technology and product marketing.• Roadmap client’s needs and provided supporting key initiatives.• Upgraded and maintained complete organization knowledge of product and services.• Conducted market analysis and evaluated competitor’s practices and market status.• Maintained and updated client’s profile.• Developed and managed web site project plans while providing status updates to management.• Assisted web developers by supporting design and coding.

La Habana, Cuba

• Worked with Active Directory to manage users, printers, and computers; building user network profiles, creating Organizational Units, User Accounts, and Groups, resetting passwords, locking and unlocking accounts and assigning NTFS permissions and GPOs.• Configured and Managed WSUS, WDS, and RDP Servers.• Researched, proposed, and implemented and configured backup solutions.• Supported daily operations, monitoring backups, antivirus status, shared storage space, and network activity, ensuring 99% of uptime on systems and services.• Resolved technical issues including hardware and software troubleshooting by researching documentation and following standard corrective steps with a 97 % quality assurance rating.• Provided issue follow-up status to ensure satisfactory results.• Installed, repaired, maintained, and upgraded Windows XP, Windows Vista, Windows 7 and Server 2008 R2 in desktops, notebook, and Servers.• Managed employee hardware including decommissioning old machines, acquiring new machines, data backup and migration.• Leveraged user’s proficiency by providing additional documentation, recommending and implementing training courses• Assisted in 100% of new hire training ensuring the best use of network and computer resources.• Developed documentation to provide users and management with clear, accurate and easy to follow instructions.• Maintained department’s budget implementing cost analysis initiatives based on projects growth and user requirements.

Güines, Habana, Cuba

• Created and maintained an effective training program for the staff.• Directly supervised and mentored subordinates within the department.• Facilitated educational workshops, professional development trainings and other professional growth activities.• Developed curriculum and lesson plans, designed tests and worksheets.• Assessed student academic performance regularly and provided feedback for academic success.