IT Operations Manager for IT team supporting 100+ car dealerships throughout Northern California Lead the support team, develop new business, manage projects and improve solutions/strategies. Interview, select and develop technical support team of 19 help desk and field technicians to provide service and solutions to over 125 car dealerships with 2,500 employees. Identify and pursue business opportunities with new and existing clients through optimization, planning and execution of technology upgrades and technical improvements. Conduct full IT remodels for clients with budgets ranging from $5K to $125K.Establish escalation and support controls through dedicated ticketing system.Track, prioritize, and ensure support tickets are resolved to customer’s satisfaction and on time.Follow current and future technology systems and trends to enhance processes as needed. Manage and develop relationships with vendors and service providers.Structure business deals, build cost analysis ROI models and negotiate contracts. Support accounts (1,000 employees) via Active Directory, Exchange and network workstations.

Assistant Store Manager Managed a team of 10 to meet sales goals and compliance with stringent corporate requirements.Ensured efficient, courteous handling of customer requests regarding sales, billing, and technical troubleshooting.Audited store inventory and maintained adherence to corporate standards. Managed budget to goal, including monthly cash reconciliation. Created and analyzed reports for Area Manager and District Manager on KPIs and goal metrics.Results:Raised key sales indicator of Feature Revenue an average of 30% per employee.Raised key sales indicator of Accessory Revenue an average of 40% per employee.