• Designed solutions for Unified Experiential Portal, emphasizing a User-centric Design approach.• Created detailed business process documentation, including current and future state flows.• Conducted focus groups to understand how the current users use the application. • Created Wireframes, Prototypes and Mock-ups to visualize and iterate on the User Interface.• Collaborated with stakeholders to understand current processes and define project goals.• Evaluated the solution and mockups using UX research techniques, including Usability testing.

• Managed end-to-end project lifecycles, overseeing daily tasks including requirement gathering, solution development, configuration, testing, and user training.• Facilitated introductory meetings with new clients to outline expectations and developed comprehensive project implementation plans, incorporating milestones, deliverables, SLAs, and KPIs.• Worked with Agile Methodologies for project management.• Managed multiple projects simultaneously.• Gathered the Business Requirements of the stakeholders and created documentation for them.• Created solutions for both web and mobile applications.• Assessed client’s and other third-party systems to implement integration solutions (Eg. Salesforce, Zapier, Zendesk).• Implemented effective change management solutions.• Proficient with the working of API’s, webhooks, telephony and marketing automations.• Created reports and dashboards for customers based on data collected and requirements.

- Understand customers business needs and provide appropriate solutions- Deliver the implementation plan within the promised timeframe- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served to the customer- Track key metrics and KPIs related to implementation success

- Handled complete customer onboarding process- Created onboarding documents for customer success- Trained customers on how to use LeadSquared- Worked on different use cases across various sectors of business