Highly experience Fraud Analyst with over 13 years of experience in Fraud Detection and Consumer Portfolio Services. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of an organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.