Yolanda Bailey Email & Phone Number

Edmonton, Canada Area

Manage the technical training team which is responsible for the implementation and ongoing delivery of Health and Safety courses and ensure that training programs meet the ongoing needs of our workforce with a focus on competency based training. Provide support to operational teams so that employees get the training they require to do work safetly.Forecast and create operational budget, including vendor procurement and contracts. Audit and ensure vendor courses meet operational… Show more Manage the technical training team which is responsible for the implementation and ongoing delivery of Health and Safety courses and ensure that training programs meet the ongoing needs of our workforce with a focus on competency based training. Provide support to operational teams so that employees get the training they require to do work safetly.Forecast and create operational budget, including vendor procurement and contracts. Audit and ensure vendor courses meet operational needs and meet EPCOR standards.Collaborate with other business training teams to identify synergies and process improvements.Provide ongoing support and consultation to stakeholders, in an effort to provide customer focused solutions. Show less

Edmonton, Canada Area

Managed a remote team of facilitators and training champions to provide training in Edmonton and Winnipeg call centers.Collaborated with the national recruitment team to ensure that the national new hire needs for the customer care teams were met.

Edmonton, Canada Area

Responsible for leading the learning strategies, development and maintenance of new hire programs that spanned across all business units.Consulted with the business stakeholders to analyze training needs and worked with vendors to ensure that learning strategies were effectively implemented in the training materials.

Edmonton

Responsible for training in the Northern Alberta Region for Shaw Communications.Developing and Coaching of facilitatorsCoordinating and delivery of new hire training and ongoing training to existing staffMeeting with shareholders to ensure that training is meeting business needs.Consulting with stakeholders on how the Learning Network can better support them by providing additional training or coaching to front line representatives

Edmonton, Canada Area

Onboarding and training of customer care new hires. Ensured that all new hires were properly introduced to company culture and values, while providing technical training to support the requirements of their daily roles.

Bachelor Of Arts (B.A.), Anthropology

Bachelor's of Science in Archaeology

B.Sc, Archaelogy

Activities and Societies: Archeology Student Association; Anthropology Student Association