Yolanda Benjamin Email & Phone Number

Mossel Bay, Western Cape, South Africa

Mossel Bay, Western Cape, South Africa

Mossel Bay, South Africa

Pinelands, Cape Town

Coaches and develops staff in order to entrench a high-performance culture and customer care excellence.Handles escalated calls clients /Customers.Provides feedback to relevant parties.Responsible for quality assessment and on-the-job coaching.Assesses quality of internal work according to agreed standards and methods.Uses results of assessment as input into coaching process.Provides input to process and system enhancement, especially in support of product, process or quality issues.Adheres to service and quality standards.

Act as mentor to less experienced administrators.Follows standardised processes and provides administrative support in line with normal business functioning.Provides service to customers and intermediaries.Uses standard administrative techniques to coordinate own work.Collaborates effectively with others to achieve personal resultsAdheres to service and quality standards.

Provides service to customers and intermediaries.Follows standardised processes and provides administrative support in line with normal business functioning.Delivers on daily production standards.Adheres to service and quality standards.

Education record

Matric