Yolanda Blake Email and Phone Number

• Review and process all incoming file within the team• Maintain constant and accurate communication with lenders, insurance companies, borrowers, sellers and surveying companies• Order all payoffs and evidence of insurance• Maintain information within the system• Order all surveys• Make Deposits• Take files to the closing table• Attend closing outside of the office• Answer phone, return massages on a timely manner• Keep track of all ordered abstracts• Track down abstract• Place abstract orders• Pull UCC'S• Assure that all Title Requirements are cured Developed new business by prospecting, fact finding and selling our services to other lenders & brokers. Work closely with prospected clients to uncover needs, opportunity’s and wants. Effectively communicates and demonstrates the features and values for our business to close the deal.

• Review and process all incoming file within the team• Maintain constant and accurate communication with lenders, insurance companies, borrowers, sellers and surveying companies• Order all payoffs and evidence of insurance• Maintain information within the system• Order all surveys• Make Deposits• Take files to the closing table• Attend closing outside of the office• Answer phone, return massages on a timely manner• Keep track of all ordered abstracts• Track down abstract• Place abstract orders• Pull UCC'S• Assure that all Title Requirements are cured Developed new business by prospecting, fact finding and selling our services to other lenders & brokers. Work closely with prospected clients to uncover needs, opportunity’s and wants. Effectively communicates and demonstrates the features and values for our business to close the deal.

C & L Service Corporation – HUD ContractorC & L Service CorporationFebruary 2009 – November 2012 (2 years 9 months)Tulsa, Oklahoma Area• Handled incoming and outgoing calls from the National Servicing Center to speak with borrowers in need of loss mitigation assistance as well as to seek guidance from HUD • Educated and informed borrowers providing direct counseling in the area of Mortgage Default and Delinquency/Foreclosure Prevention• Analyzed and solved problems effectively and at a high level of satisfaction• Managed difficult or emotional customer situations; Responded promptly to customer needs; Responded to requests for service and assistance• Implemented mathematical concepts to analyze borrower’s finances in order to determine program qualifications by using fractions, percentages, ratios and proportions • Spoke with borrowers in Spanish and English to assist with issues• Translated letters, emails, and documents to HUD and to borrowers upon request• Reviewed/approved and/or denied EVARS extensions• Prepared and submitted short sales, substitutions of collateral, releases to HUD

• Maintain constant communication with Banks President and vice President• Prepared all construction loan modification• Prepared all construction and consumer loans for borrowers and loan officers• Ordered and reviewed all title commitments• Ordered all UCC's • Prepared all construction payoffs• Prepared all loan packages to be sold to investors• Verified all incomes for borrowers and loan officer• Prepared monthly and quarterly construction reports for the board• Prepared all incoming payments• Requested all construction draws