Yolanda Channing Email & Phone Number

Guildford, England, Gb

Andover, England, United Kingdom

Established & led the merger of Business Transformation Apps & Identity into the new Accounts & Services team (A&S). Integrated Agile methodologies to enhance responsiveness & adaptability in product development. Managed 3 Product Owners (POs).Directed product strategic development of the A&S product portfolio, collaborating with cross-functional teams, analyzing market trends, & ensuring alignment with company objectives.API Management & Governance: Spearheaded the execution of a comprehensive API Management & Governance Strategy, ensuring secure & efficient integration processes for CloudPay.Cross-Functional: Facilitated seamless collaboration among engineering, implementation, design, & marketing teams, ensuring the timely delivery of high-quality solutions.Product Roadmap: Prioritized & managed the A&S product roadmap, aligning features with customer feedback, market research, & business goals.Policies & Procedures: Established & refined policies & procedures to streamline operations, promoting consistency & efficiency across the product lifecycle. Identified & addressed operational gaps, implementing solutions to enhance efficiency, compliance, & overall performance.Go-to-Market Strategy: Led launch preparations, including trials & finalizing product propositions. Developed & executed tailored go-to-market strategies for successful product launches.Collaborated with UX/UI teams to improve user experience, ensuring a customer-centric design approach.Data-Driven Decision Making: Leveraged data analytics to inform product decisions, driving feature success & aligning the product with market demands.Customer Engagement: Actively engaged with customers to gather feedback, integrating insights into the product roadmap to enhance customer satisfaction & retention.Competitor Analysis: Conducted regular competitor analysis, ensuring product competitiveness & driving innovation.Managed the A&S budget, ensuring efficient resource allocation & maximizing ROI.

Andover, England, United Kingdom

Established & led the merger of Business Transformation Apps & Identity into the new Accounts & Services team (A&S). Integrated Agile methodologies to enhance responsiveness & adaptability in product development. Managed 3 Product Owners (POs).Directed product strategic development of the A&S product portfolio, collaborating with cross-functional teams, analyzing market trends, & ensuring alignment with company objectives.API Management & Governance: Spearheaded the execution of a comprehensive API Management & Governance Strategy, ensuring secure & efficient integration processes for CloudPay.Cross-Functional: Facilitated seamless collaboration among engineering, implementation, design, & marketing teams, ensuring the timely delivery of high-quality solutions.Product Roadmap: Prioritized & managed the A&S product roadmap, aligning features with customer feedback, market research, & business goals.Policies & Procedures: Established & refined policies & procedures to streamline operations, promoting consistency & efficiency across the product lifecycle. Identified & addressed operational gaps, implementing solutions to enhance efficiency, compliance, & overall performance.Go-to-Market Strategy: Led launch preparations, including trials & finalizing product propositions. Developed & executed tailored go-to-market strategies for successful product launches.Collaborated with UX/UI teams to improve user experience, ensuring a customer-centric design approach.Data-Driven Decision Making: Leveraged data analytics to inform product decisions, driving feature success & aligning the product with market demands.Customer Engagement: Actively engaged with customers to gather feedback, integrating insights into the product roadmap to enhance customer satisfaction & retention.Competitor Analysis: Conducted regular competitor analysis, ensuring product competitiveness & driving innovation.Managed the A&S budget, ensuring efficient resource allocation & maximizing ROI.

Andover, England, United Kingdom

Led the creation of an Integration department within the Product division, implementing Agile Methodologies & managing two Product Owners (POs).Product Strategy Leadership: Guided product owners in developing & executing a product strategy for the integration portfolio, aligning with company objectives. Promoted team development & succession planning through coaching, fostering a learning environment,.HCM Integrations: Successfully launched key Human Capital Management (HCM) integrations, including BambooHR, Hibob, UKG Pro, SAP SuccessFactors, & Oracle Fusion, enabling seamless Employee Data integration for payroll processing.API Management: Implemented a robust API Management & Governance Strategy, enhancing integration efficiency & security.Cross-functional Collaboration: Worked closely with engineering, implementation, design, & marketing teams to deliver high-quality integration solutions on time & within budget.Product Roadmap: Prioritized & managed the product roadmap, ensuring alignment with customer needs and business objectives, boosting product relevance & competitiveness.Policies & Procedures: Established & refined policies & procedures to enhance operational efficiency & ease the integration of new team members. Identified & addressed gaps in existing policies & procedures within the Integration department, improving operational effectiveness and compliance.Breaking Down Silos: Collaborated with various departments to break down organizational silos, fostering better communication & cross-functional collaboration.Risk Mitigation: Improved data accuracy and reduced errors by eliminating manual data capture and sourcing data directly from the origin.Vendor & Partner Management: Managed relationships with vendors & partners, ensuring successful integration projects & alignment with organizational goals.Competitor Analysis: Continuously benchmarked integrations & technology against competitors & IT best practices to maintain a competitive edge.

United Kingdom

✓ Drove innovative and market-leading solutions for eCommerce companies/✓ Integrated data into a unified view.✓ Full accountability for the product lifecycle – assigned features and associated deliverables.✓ Managed a multi-skilled team of 6 in designing solutions from initial requirements to delivery.✓ Analysed and identified needs and opportunities - developed roadmaps of high-impact initiatives. ✓ Redesigned and implemented policies and procedures for product development.✓ Continuously innovated and evolved products by examining and evaluating current systems.✓ Ran all Agile Ceremonies – led daily stand-ups and retrospectives to help deliver efficiency.✓ Took ownership of assigned features. ✓ Managed backlogs to reduce from 400+ Jira’s to just under 100 within 4 months.

United Kingdom

✓ Internally promoted to oversee the Developer Advocacy.✓ Led a team of developers.✓ Oversaw systems design, modern software development best practices and architecture.✓ Shared knowledge of modern application language, agile practices and testing approaches.

Bournemouth, England, United Kingdom

✓ Joined JP Morgan on the ReEntry Programme and was offered a full-time role. ✓ Built relationships with stakeholders – ensured alignment with the wider change portfolio and strategy.✓ Worked within a team environment – led end-to-end responsibility for all aspects of the programme.✓ Used various data sources to improve people, processes, products and partners.

✓ Headed change management initiatives across business and technology to optimise efficiencies.✓ Secured stakeholder and client buy-in to projects. ✓ Tailored data visualisations from static reports to dynamic data dashboards.✓ Launched agile principles as a Scrum Master.✓ Ensured projects conformed to Agile and Scrum methodologies.✓ Enhanced best practices to ensure delivery and customer satisfaction were brought on the journey.𝐊𝐞𝐲 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬:𝐃𝐚𝐭𝐚 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 𝐑𝐨𝐥𝐞 𝐟𝐨𝐫 𝐄𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝐂𝐥𝐢𝐞𝐧𝐭: ✓ Appointed to gain insight and validate existing corporate systems. ✓ Used insights from data to understand and document any areas of risk, dependencies, or impacts. 𝐏𝐫𝐨𝐨𝐟 𝐨𝐟 𝐂𝐨𝐧𝐜𝐞𝐩𝐭 𝐟𝐨𝐫 𝐚𝐧 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫:✓ Produced real-time analytics to reduce time spent on monthly compiling of spreadsheets. ✓ Created a multitude of dashboards to provide stakeholders with visualisations of all relevant data.✓ Managed multiple internal datasets which were integrated within Cognos Analytics. 𝐂𝐨𝐬𝐭𝐢𝐧𝐠 & 𝐏𝐫𝐢𝐜𝐢𝐧𝐠 𝐌𝐨𝐝𝐞𝐥 𝐟𝐨𝐫 𝐚𝐧 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫:✓ Created an easy-to-use and maintain excel spreadsheet incorporating Cost and Pricing.✓ Incorporated various datasets as a clean dashboard where the user could enter user-defined values.✓ Produced analytics and calculations for a printable summary.

Farnham

✓ Prioritised 2nd and 3rd line support to the application landscape and integrated architecture.✓ Ensured that applications were kept functional and supported suppliers and their product roadmaps.✓ Carried out upgrades and built new integrations and data transport systems to support data flow.✓ Monitored issues with identity management integrations (MIM) during the critical time of enrolment. ✓ Upgraded the university finance system (Agresso) from Milestone (version) 4 to Milestone 7.✓ Applied multiple upgrades and building integrations to the student accommodation system.

Johannesburg Area, South Africa

✓ Designed and managed the execution of project deliverables. ✓ Produced analytical reports to deliver business insights.✓ Used SSMS, SSIS, EXCEL Spreadsheets, Access Databases and MapInfo.✓ Managed the in-house SQL Server database and client databases where clients bought datasets.✓ Supported, maintained, and enhanced reporting/data used – delivered 100% on-time reporting.✓ Maintained 95% quality assurance models – created procedures for user acceptance.✓ Led onsite training– built authentic working relationships to support business growth and retention.