Yolanda Cuellar Email & Phone Number

Hesperia, Ca, Us

• Mentored and supported 3-5 incoming freshmen each academic year, providing academic, mental, and social assistance tailored to each mentee's needs. Assisted mentees in setting and achieving academic and personal goals, providing guidance and accountability. Tracked mentee’s performance, providing feedback and intervention when necessary.• Directed mentees to appropriate on-campus resources, ensuring they received the necessary support for their academic and personal development. Encouraged mentees to build peer networks and engage in campus activities.• Maintained regular contact with mentees, ranging from weekly to monthly check-ins, to monitor progress and address any emerging concerns.• Fostered a positive and inclusive environment, promoting the holistic development and successful transition of freshmen into university life. Offered a confidential and safe space for mentees to discuss challenges and seek advice.• Reported on mentee progress and provided feedback to the mentorship program coordinators to improve program effectiveness.• Attended training sessions and meetings to stay updated on mentorship best practices and program updates.

• Provided support, guidance, and resources to residents, fostering a positive and inclusive living environment.• Organized and led social, educational, and recreational programs to promote community engagement and student development.• Mediated conflicts among residents, promoting a respectful and cooperative living atmosphere.• Responded to emergencies and crises, ensuring the safety and well-being of residents.• Enforced university housing policies and regulations, maintaining a safe and orderly residential community.• Assisted with administrative tasks, including check-ins/check-outs, room inspections, and maintenance requests.• Acted as a mentor and role model, providing advice and support for academic and personal challenges.• Maintained open and effective communication with residents, residence life staff, and university personnel.• Participated in ongoing training sessions to enhance leadership and interpersonal skills.• Conducted tours of residence halls and suites for prospective students and their families, highlighting the features and benefits of on-campus living.

• Answered inquiries and took messages, ensuring effective communication and customer service.• Addressed and resolved student issues and concerns promptly, ensuring a positive student experience.• Trained new student services staff on office procedures, policies, and the use of systems, fostering a knowledgeable andcompetent team.• Collaborated with other staff to coordinate events, address student concerns, and improve overall service delivery.• Warmly greeted guests as they entered the housing office, providing a welcoming and friendly atmosphere.• Provided detailed information regarding University Housing Services (UHS) policies, regulations, housing application processes, deadlines, and other related information to students and families.

• Offered emotional support and companionship, engaging clients in conversation and recreational activities to promote mental well-being.• Prepared nutritious meals according to dietary requirements and preferences of clients.• Performed light housekeeping duties such as cleaning, laundry, and maintaining a safe living environment.• Provided transportation to appointments, errands, and social activities, ensuring clients' safety during travel.• Provided personal care to clients, including bathing, dressing, grooming, and toileting.• Administered prescribed medications and monitored for potential side effects.• Followed individualized care plans tailored to meet each client's specific needs and preferences.• Communicated effectively with clients and families, to ensure coordinated and comprehensive care.• Maintained clients' dignity and privacy at all times, adhering to ethical standards and confidentiality requirements.• Ensured clients' safety by supervising activities and creating a secure environment to prevent accidents and injuries.

Bachelor Of Arts - Ba, Psychology

High School Diploma