> Identified and managed network related expenses that can be reduced or eliminated.> Participated with ILEC/CLEC vendor management as it pertains to developing and managing SLA/NDA's via performance management.> Coordinated and managed internal database systems to ensure accurate billing, forecasting, and vendor relationships to maintain contract obligations.> Provided Type 2 circuits/dark fiber quotes, sales orders, and implementation tracking of colocation projects.

> Primary point of contact for Tax SaaS products via Enterprise/Strategic book of business, promoted cross-sell and upsell opportunities, health-checks, and product software demonstrations> Onboarded new clients while partnering internally with sales, technical support, and finance> Engaged clients to accelerate adoption of features, playbooks, and facilitated growth for future needs.

> Implemented developmental, optimization, and adoption strategies to meet and exceed client's businessgoals.> Conducted and delivered Quarterly Business Reviews, cadence calls, health-checks, productdemonstrations, and service deployments.> Managed and on-boarded Enterprise/Strategic SaaS Book of Business clients for a successful deployment.> Worked closely with cross-functional teams (Sales, Engineering, Product Development, Operations).> Monitored renewal risks, use cases, escalations, audits, reduced churn, while creating SOW's and POC's asneeded.> Drove customer success strategies and worked collaboratively to roadmap a solution to achieve theirbusiness objectives.

> Managed 112 high revenue (VIP) Commercial Enterprise/Strategic accounts with a book billing over 1.2M.> Acted as a customer advocate while building strong internal/external partnerships.> Facilitated client Monthly/Quarterly Operational Business/Bill Reviews.> Worked closely with internal functional teams, i.e., Sales, Billing/Finance, Technical Support, Engineering,Product Marketing, Sales/Ops Support, and Collections.> Handled escalated complex issues, drove upsells, renewals, health-checks, and retention analysis.> Tracked and reported on account trends while providing regular summaries to leadership to reduce churn.> Drove product optimization, adoption, and reduced churn> Reviewed post-sales services and maintenance activities to ensure the overall success aligns with thecustomers initiatives.> Delivered post-mortem/root cause analysis reports and provided product education to clients.> Scheduled weekly client facing offsite account review meetings with Sales Engineering, Network/ProjectManager, Senior/Executive Levels.

> Provided day-to-day guidance on best-available solutions and directly handled complex and high value Requests for Quotes and Proposals (RFQ/RFPs). > Managed an offshore team of Pricing Analysts (the “pricing desk”) providing performance management, coaching, guidance, and feedback.> Scheduled weekly client facing offsite account review meetings with Sales Engineering, Network/Project Manager, and Senior-level Executives.> Acted as a power user and primary SME for the tool sets that support the pricing process (i.e., Alphanet, Sugar, ITSM), workflow management, workload balancing, and metrics. > Discovered, vetted, and cataloged suppliers’ offerings and respective market positions.> Ensured best-in-class price and service sales orders via research, negotiation, and fulfillment management of off-net services in support of network cost management. > Coordinated meetings with vendors, internal Sales, and Engineering teams to communicate vendor service offerings.

> Managed the operational relationship portfolio of Enterprise clients post-sales, including serving as theprimary contact, on-boarding and throughout the customer’s life-cycle.> Acted as the Project Manager for client installations, managing the expectation of the client and workingwith local operations to deliver the client’s solution in the agreed upon timescales while exceeding theclient’s expectations on management and communications.> Conducted monthly/quarterly business review cadence calls and offsite meetings.> Promoted product optimization, roadmaps, health-checks, reduced churn, renewals, and drove adoption.> Provided and managed all customer maintenance and issue resolution communication.> Developed and built relationships with Sales, Sales Support, Legal, Finance, Engineers, IBX Management,Operations, and other cross-functional teams.> Facilitated and attended network team calls, and worked closely with IBX site techs managers during thecustomer implementation process.

> Managed a team of offshore specialists located in Mumbai.> Enabled the sales team to increase productivity by assuming pre-sales research and managing quotecreation to-bookings process.> Created and delivered sales quotes by configuring quotes and submitting internal service requested viainternal systems.> Ensured successful bookings while working cross-functionally with internal departments, network, IBXOperations, Legal, Billing, Contracts, Vertical Sales teams, Deal Desk, and Finance.> Researched, reported, and analyzed customer data for various customer projects and service orders – i.e.,renewals, upgrades, add/deletes, price changes, and customer inquiries on behalf of sales team.> Performed quote revisions, pricing approvals, reviewed T &C’s, validated discounting errors, and obtainedmissing quote data and documents.