As the Program Director at Volunteers of America (VOA), I lead the development and implementation of policies and procedures that ensure quality and compliance across various programs and services. I have a Master's degree in Business Administration and Management, and I am a Certified Lead Auditor for ISO 9001:2008.I have over 10 years of experience in quality assurance, internal auditing, and process improvement, as well as 8 years of experience in logistics and document control with the Air Force Reserves. I use my skills and knowledge to conduct internal audits, respond to findings, develop tools for trending and tracking, and provide training to staff. I also collaborate with program directors and other stakeholders to help them with corrective action plans, standard operating procedures, and quality plans. My mission is to enable VOA to deliver high-quality and effective programs and services that meet the needs and expectations of our clients and funders.