Yolanda Fu Email and Phone Number

- Prepared lesson plans prior to weekly classes and devised a detailed long term teaching curriculum - Coordinated the music team of GCCCA (Guelph Chinese Canadian Cultural Association) and provided unique musical performances combining Western instruments and Chinese instrument, the Guzheng, to the 2018 Guelph Chinese New Year Festival Gala

- Coordinated and supervised the daily schedules of tutors as well as ongoing downtime projects such as the development of new resources, organization of paper resources and documents, and tutor enrichment- Resolved data management and storage issues by identifying sources of error within Excel documents and redesigning templates to store and calculate statistics required for the operation of the Centre.- Retrieved, reviewed, and corrected system generated logs of clients and inputted them into the newly developed Excel templates with a high degree of attention to detail.- Communicated with co-workers to fix inconsistencies in the statistics and guided them through the usage of the new template in preparation for an upcoming audit.- Provided genuine customer service with professionalism, sincerity and enthusiasm which greatly contributed to positive experiences and solved issues that arose.

- Demonstrated communication and interpersonal skills through interacting with customers, introducing products, and closing sales- Provided genuine customer service with professionalism, sincerity and enthusiasm, which helped to exceed daily revenue goals for the kiosk and establishing reputation