In the role of the RB Senior Manager manager I motivate, coach and support the objectives of providing outstanding customer service and performance by leading a team of branch managers in retail banking locations. This includes working and strategizing with branch managers to create a vision and plan that focuses on customer service and meeting the needs of our customers based on their financial needs. I coach, train and develop the branch management team around soundness and efficiency in branch operations, implementation of branch performance objectives, diagnosing performance problems, addressing human resources and team management issues, and delivering exceptional customer service. In addition, coach managers and partners with other lines of business to deepen customer relationships.

Responsible for the operational success of the branch. Led the branch team by fostering a positive work environment where employees were encouraged, motivated, and developed to achieve their maximum potential by leveraging coaching and performance management tools and processes. Served as a role model for building lifelong relationships with customers, both consumer and small business. Served as the face of Wells Fargo in the community by actively participating in community evets, committees and business groups.

Branch Manager / Lender Oversee the operations of a branch plus manage a loan portfolio. Responsible for managing staff,developing, and attaining sales goals, delivering customer service, and growing the location’srevenue.REGIONAL OPERATIONS COORDINATORResponsible for planning, directing, and coordinating the activities for implementation anddevelopment of departmental procedures to drive efficiencies and controls. Identify gaps andopportunities for improvement, analyze and recommend alternative solutions and enhancementsto improve branch operations, products, services, and processes.MANAGER TRAINEEWork and train alongside managers and executives in various departments for instruction,development and learning of key strategies to run the bank efficiently.