Yolanda Hendricks Email & Phone Number

United States

Skills: Technical Recruiting · Consulting · Customer Relationship Management (CRM) · Marketing · Sales

Cape Town, Western Cape, South Africa

Minimise expenses by using cost effective processes and staying within the operational budgetEnsure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements.Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work. Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.Manage trusting working relationships… Show more Minimise expenses by using cost effective processes and staying within the operational budgetEnsure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements.Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work. Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication.Ensure client satisfaction by understanding and meeting their required needsManage the performance of staff by putting in place resource plans that include work allocation and clear accountability. Improve the performance of the team, job enhancement, process improvement etc. Manage quality of work, continuously met and corrective action where necessary.Drive operational improvement by identifying and implementing appropriate solutions.Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding appropriate corrective action where required.Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.Motivate staff to perform and contribute to the success of the business,teamwork through engaging with staff and encouraging participation in decision making processes.Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.Contribute to team effectiveness by following the recruitment process..Maintain a capable high performing team and ensure an environment for optimal performance is conducted with career conversations, Show less

Business Administration And Management, General

Nqf Level 5, Banking And Financial Support Services

Foundation Programme, Accounting And Finance

Re 5, Banking And Financial Support Services