Accountable for incoming payment collections for the City of Sandy Springs in a multi-functional role to prevent revenue losses to the city. Attention to detail, increase customer service satisfaction and anticipate any potential issues to address and perform resolution. Prioritized multiple tasks from open accounts for new business applications, licenses, renewals, rentals, permits, and taxes. Collaborated with other departments and internal staff to understand business functions as it relates to the Revenue team.Worked effectively in a high-volume area providing exceptional customer experience being thorough and detail oriented. Managed multiple projects and assigned duties and data-entry tasks in an organized process to meet business objectives. Developed training materials and collateral for consistent messaging to share with the team driving efficiency and consistency. Maintained control records to keep up-to-date customer files for record retention and multiple integrated company systems. Teamed with Corporate Communications to update and maintain content on the public website for Business Licenses, etc. Retained current knowledge, processes and guidelines and the city ordinances to explain additional services to customers. Balanced cash drawer to accurately collect taxes, check log fees, and deposits to generate daily reports for the Finance team.

Led and coordinated daily work activities of assigned co-workers. Provided exceptional customer service with high volume of daily transactions for home, vehicle registrations, renewals, title registration and transfers, and insurance fines. Acted as first point of contact for customers to meet their specific needs for the title, registrations and overall process. Onboarded new hires and trained Lobby Ambassador on daily processes, point of sale transactions for a smooth transition. Created corporate brand collateral and build brand awareness to share with the customers on time management practices. Lobby Ambassador to receive and greet visitors and customers. Selected to serve on the Marketing & Communications Committee for Covid-response group as subject matter expert (SME). Performed daily balance of cash, check log, credit card and debit transactions to provide accurate reports at close of each day

Provided administrative support and marketing for over 500 field offices for the parent company with 10 staffing brands. Responsible for the workflow and execution of multiple projects for printed collateral, marketing requests and logistics fulfillment. Controlled direct communication with the field offices for marketing campaigns, intranet site, and third-party vendors for promotional items. Handled collateral requests and processed transactions through Projects Insight, a project management software. Worked with agency graphics designers and third-party vendors on marketing materials delivered on time and within budget. Set-up filing system for collateral marketing materials and sales documents. Organized and transcribed internal meeting minutes and tracked action items to ensure delivery. Organized the Marketing Library to increase the user experience. Enhanced the department intranet site with updated content and established a tracking system to measure hits and increase viewership

Provided sales administrative and operational support for the leadership and the sales team. Served as a liaison with other departments with day-to-day functions for multiple projects. Managed internal and external communications for new and ongoing brand-specific promotions for the regional sales organization with more than 150 team members, the hotel community, key account client. Supervised agency/vendor relationships. • Selected as regional liaison for brand guidelines, trademarks, and logo compliance in development of marketing materials, client invitations, promotional items. • Saved marketing dollars with vendors and agencies by effectively monitoring costs to optimize the budget. • Created a print and electronic Sales Resource Guide, an internal overview with strategies, sales team, and best practices to promote partnership with owners, franchisees and hotels.• Helped launch a brand promotion to drive group sales for hotels, garnering $1.5M in revenue. • Published a monthly sales team e-newsletter that generated 75%-80% viewership. • Wrote a quarterly Multibrand e-newsletter for over 1,200 clients with targeted messaging on the company initiatives, promotions, and hotels in the pipeline. • Developed an Americas Sales Toolkit to support sales education and provided a centralized asset library of materials. • Organized an effective sales conference customized toward hotel owners and general managers. On-site event management from operator event registration to hotel booth assignments. Conducted pre- and post- surveys. Worked with the meeting planner and agency to develop presentation materials, sales booklets, meeting agenda, logistics and event planning, as well as communicating conference information with participates. Increased hotel participation by 15% annually.

Provided support to the team and served as a dedicated Point of Contact for to work on multiple assignments and projects: • Arranged sales events and team meetings by securing facilities, managing logistics, set-up rooms, issued invitations and coordinated activities. • Networked and entertained clients, and hotel owners at tradeshows, client events, and conferences. • Organized Master Calendar to connect all sales activity initiatives and results with all internal stakeholders including the hotel community, hotel operations, brand marketing, loyalty team, and legal. • Collaborated with Loyalty Marketing as the Subject Matter Expert and conducted training of the program for the sales team to understand and actively pitch to clients.• Wrote a multi-branded newsletter template for sales team members to use for tailored client communications to increase client awareness and stimulate engagement. • Managed the content on the department’s intranet page with updated articles, announcements, and resources.• Managed the annual BTA (Business Travel Agency) Advertising Media plan to ensure print and/or digital brand ads and brand messaging were relevant and compliant. Collaborated with Brand Marketing Managers.

Provided administrative and operational support to the Director to implement a Government Sales plan to revitalize and enhance the company’s existing program. ● Conducted competitive analysis and coordinator user research via surveys.● Coordinated the transfer of the government fulfillment center to a new local government vendor.● Supervised automation of Groups & Meeting web site by launching a group RFP lead delivery system for hotels, resulting in improved data quality and tracking