Faith Mission through comprehensive supportive services. I collaborate with the leadership team to develop and implement personalized housing plans, employment assistance, healthcare support, and more. As a supervisor, I ensure professional services are provided to our entire customer

Directly responsible for planning, organizing, and directing the activities and programs of the FES department.· Manage the development and implementation of high-quality and impactful programs and initiatives.· Create professional relationships, partnerships and collaborations through community and business contact and networking.o Work with financial industry professionals to develop training opportunities for Financial Empowerment Services programming clients.· Ensure that accurate data is being gathered and that processes are in place to guarantee compliance with all state, federal and private funding mandates.· Develop and recommend program policies, procedures, and practices to conform to all funding regulation and eligibility criteria.· Supervises program operations and monitors program compliance with funding.· Write grant proposals with appropriate staff for program improvement or expansion and ensure timely submission to the grantor.· Review performance data to monitor and measure departmental productivity, activity levels, and progress towards outcome goals.· Review program audit information and address any required actions and ensure completion.· Conduct Human Resource functions for the department including but not limited to hiring, termination, coaching, evaluating, and promoting departmental staff.· Provide leadership and direction to the department areas as required.· Manage and support the effective delivery of services and ensure client services, documentation and data collection are accurate and compliant with funding and or contract requirements.· Represent the program and/or agency at meetings within and outside the organization; participate in establishing a network of other agency contacts and encourage collaborative community efforts.· Participate in regularly scheduled operation meetings as required, be prepared and able to contribute as necessary.· Keep current of contract and funding requirements and revisions.

Provides supervision and leadership to staff, facilitating both individual supervision and case conferencingWorks with Director of Programs and Services on strategic planning and program developmentPursues ongoing education regarding community resources that can assist clientsMonitors files and HMIS data to ensure grant compliance; Provides reports regarding services and participates in auditsBuilds and strengthens relationships with applicable community partnersFacilitates team staff meetingsParticipates in HFF’s Management Team; Serves as advisor to Director of Programs and Services and other Directors when assignedPartners with fellow HFF leaders to ensure clients are receiving holistic servicesAssists with the development of the department’s annual budget and effectively implement in accordance with expense and revenue goals

Coordinate the temporary and permanent relocation of households by providing mobility counseling, replacement housing referrals, assistance with rental applications, facilitating transportation to view apartments, and assisting with utility transfersAssist older adults and people with disabilities with finding safe, sanitary, suitable alternate housingCoordinate resident moves (with moving company) to ensure smooth, timely relocation of residentsProvide 1/1 support to families prior to scheduled move, day of move, and after move has been completedDeliver mandatory HUD notices, letters, and fliers to residents as neededConduct 1/1 resident relocation assessment interviews with residents and coordinate services to meet household needs when necessarySolicit moving company bidsEstablish relocation files, and keep accurate records of relocation activityDocument daily RC activity using online Google Drive servicesParticipate in project meetings and/or activities

Oversees activities of assigned DD programs providing independent program-related services as required by contractors (e.g., DODD), external entities with which business is conducted &/or evaluated (e.g., county DD agencies), agency requirements (e.g., develops, implements and evaluates program policies & procedures for assigned program(s); ensures consistency in interpretation of agency policies, procedures & contracts & provides guidance for, or independently established operational protocol; assist program managers, or other assigned staff (e.g., DD) with cases involving extreme behaviors requiring support &/or assistance from local authorities (e.g., police, emergency medical services, health & safety officials) &/or which present potential hazard to assigned staff (e.g., exposure to diseases, violence &/or threats, safety hazards).Maintains confidentiality of client and employee information, files, data; develops & implements operational goals & objectives; reviews case files for compliance with federal, state laws, agency standards, rules & accreditation guidelines.Acts as a community advocate, in order to foster and promote good neighbor perspectives, observances, and experiences; reviews statistics regarding services for specific program activities, trends, industry research results; assists external entities with difficult &/or sensitive inspections, investigations (e.g., county DD agencies).Review all direct care staff documentation to ensure compliance with county, state and federal guidelines. Review and implement ISP for purposeful and individualized planning. Determine if services are being delivered with the required frequencies for the plan. Work with staff, participants, and other team members to complete missing documentation or adjust services. Complete monthly home visits to monitor for quality services.Manage coverage for overnight, weekend, and after-hours emergencies by serving in an on-call rotation.

As a compliance administrator, I oversees and manages Goodwill Columbus Workforce Development Department compliance-related programs, which includes reviews and evaluates compliance issues within the department.As a compliance administrator, I ensures that the Board of Directors, management of the company, grants, participants and employees are in compliance with the rules and regulations of regulatory agencies. I generally work to ensure that company policies and procedures are being followed, and that behavior in the organization meets the CARF, ADA and other accreditation standards of conduct and disposition. In the compliance administrator role I develop, initiate, maintain, and revise policies and procedures for the general operation of the compliance program and its related activities to prevent illegal or improper conduct. I manage all financial activities that are involved in Workforce Development department. All personnel files and documents are periodically reviewed according to the standards of conduct to ensure continuing relevance in providing proper information to the company management and employees.

Review and approve/deny all incoming applications for assistance.Maintain accurate applicant files with complete progress notes for every employee/retiree requesting assistance through the program.Prepare required reports as requested by American Electric Power (AEP), Huntington Bank, and Limited Brands. *Maintain records on behalf of all donors including payroll deductions, one time contributions, and designated donations for any given disaster.Prepare written correspondence in response to communication from AEP employees and retirees, Huntington Bank colleagues, and Limited Brands associates, Nationwide Insurance associates and White Castle employees requesting information regarding the Corporate Emergency Disaster Relief Fund.

Managed an $600,000 pilot program that promoted barrier elimination qualities for individuals that had under or non employment; citizenship or refugee; language and/or transportation barriers. Developed and implemented marketing plans and campaigns for the Self Sufficiency program including; employer sponsored transportation/co rider programs and employment retention incentive programs. Created processes for efficiently tracking problem areas within Workforce Development. Produced monthly analysis reports, which tracked variations in work participation and identified transportation barriers. Created lasting community relationships with community, recreational, educational and government stakeholders.