Yolanda Mackey Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Grow sales and support the North Jersey Territory consisting of a network of dealers of Hunter Douglas luxury home window coverings though Sales Analysis, Sales and Product Training, Relationship Building and more

Englishtown, New Jersey, United States

Manage, develop, train and motivate a talented group of professional interior designers with focus on a high level of customer service.

Ethan Allen New Jersey/Staten Island

• Essentially the “face” of Ethan Allen, greeting clients in person and by phone in a courteous and professional manner - acting as an ambassador between the clients and the designers. • Responsible for managing the client flow, tracking and imputing designer sales and targets. • Handle the maintenance of the Designer Performance System. • Assist in managing the flow of information regarding status of customer orders and deliveries, follow-up service, etc. between the service center and the design center staff. • Responsible for running daily reports, as well as running, reviewing and filing previous day’s work. • Utilize STORIS system to access all client and Design Center data.

Greater New York City Area

• Responsible for all aspects of retail store functions, including sales and payment transactions, store merchandising and floor moves. • Named retail support specialist and POS expert, resulting in increased responsibility and advanced training on internal computer systems and programs.• Designated to train and support other membesr of sales team. • Continuously met and exceed store goals working closely with the SLT to keeping the store in the top three within the region. Accomplishments: Named Associate of the Quarter Chosen as store POS/ Retail Support Specialist Recruiting as a member of Sale Leadership Team while simultaneously recruited to work for Ethan Allen

Greater New York City Area

• Organized financial records, • Established organizational techniques,• Evaluated debt and operating costs, • Implemented cost reduction strategies Accomplishments: Worked with management to effectively reduce spending and increase profits by reorganizing finances, merchant services contracts and payroll contracts Tapped into hidden income sources by merchandising and liquidating overstocked merchandise and instituting in-store promotions to bring in new business Utilized Corporate Headquarters as means for financial support, new employees training and business mentorship

Greater New York City Area

Instrumental in all aspects of Retail Branch Banking including but not limited to opening and closing branch, proving bank vault, approving Teller transactions, signing official checks, addressing customer issues, opening and maintaining personal and commercial accounts/relationships, receipt of CDC cash deliveries, safety deposit box access, Maintained compliance standards in accordance with government and bank regulations. All done with an emphasis on costumer service in order to ensure customer satisfaction and retention Officially placed in Avenel, NJ but repeatedly asked to cover platform vacancies in Edison and Old Bridge branches until transferred in 2004 by request to Monmouth County there servicing vacancies in Freehold, Shrewsbury and Lakewood branchesSales Accomplishments:• Lead team of branch tellers to increase sales referral and coached them to identify cross-sales opportunities in order to insure achievement of both individual goals of all employees as well as branch goals• Acted as Branch and Regional trainer and support associate for branch automation responsible for training entire staff on new computer systems• Consistently met quarterly personal goals and qualified for incentive payouts • Selected for promotion opportunity - Sales Manager, 2004 • While working for the bank acted as a liaison for March of Dimes and United Way as well as Central Jersey Blood Bank