Provide conference court support for global clients. Troubleshoot conferences for echo, static, loss of audio, and connectivity issues. Support superior and bankruptcy courts via telephonic appearances. Build court conference on bridge, assist court personal, and attorneys.

Manage, staff and coordinate areas of hospitality.. Shop, prep, cook and serve for 150 members. Manage, staff and coordinate Ragamuffin Cafe and Ragamuffin on wheels. This is an outreach which is serving the homeless community every Sunday.

I love to cook and cooking has been the center of my life. I spent many hours in the kitchen cooking with my grandma and mom. I can prepare healthy and delicious lunches, snacks and dinners. If special diets are required, I can prepare. I believe cooking brings families together and builds relationships. My goal as a personal chef is to provide wholesome, healthy, comfort food to others. I totally enjoy seeing someone smile after taking a bite of their food! To me that's what cooking is all about.. I make all my recipes with lots of love!

Responsible for preparing for class, delivering lectures, facilitating discussions, assigning assignments, grading work and advising students. Create and modify documents in Microsoft Word, Excel, and PowerPoint.Managed grade book with student’s grade, attendance, and enter notes for each student. Notes reflect student’s behavior, reasons for being absent or tardy, and other student information.Developed disciplinary forms for probation, attendance, and other work forms. Provided tutoring for students and worked individually if when necessary. Attended weekly meeting to assist with student retention. Ensure communications and escalations are managed effectively.Managed the progress of new and existing projects within the departmentsincluding but not limited to monitoring and coordinating all current projects.

Resolved technical / non technical Oracle 11i issues for highly visible Hosted Customers. Excellent problem solver, attacks routine and complex tasks aggressively for Oracle 11i applications - ERP, Receivables, Payables and Order Management.Capable to communicate with user and solve their problems as fast as possible when facing a critical issue.Created and maintained Oracle 11i troubleshooting documentation. Ability to solve critical problems under time constraints.Provided technical leadership and advanced troubleshooting as well as user assistance and equipment recommendations.Leveraged sharp troubleshooting capabilities toward performing problem analysis, resolution, testing, implementation, and maintenance of systems within Production Control department.Trained the new employees so they should be able to do work as fast as possible. Wrote SQL queries utilizing TOAD to extract data for data analysis.Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.Project Management SkillsSet-up, managed and maintained 11 customer accounts located around the world. Provided customer service to each of these account.Lead a re-engineering project for one of my customers to improve application performance, resulting in report generation. Project delivered 24 hours ahead of deadline.Managed Oracle 11i projects from requirements phase through each development implementation phase (development, test, and production). Each customer had a Service Agreement that outlined the original system requirements. Upon gathering the requirements for the new system, all new changes were entered in the revised Service Agreement for each new customer. Visio diagrams were also included.Developed test plans recorded test results, and oversaw testing of 3 new applications and monitored / recorded application improvements. Oversaw, monitored, and trouble shoot daily business operation

Participated in requirements gathering, design and development, documentation, mentoring and wrote PL/SQL to move 27 terabytes of data to new call center.Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment.Developed test procedures to include requirements to be verified traceable to individual test cases.Ability to balance multiple demands and work both independently and as part of a team to develop solutions and provide excellent customer service.Investigating potential problems and issues raised by business users. Day-to-day user requests and troubleshooting the database related problems, and requests.Monitoring Alert logs for any errors, problems or processes running. Designing and Creating custom applications, tables, indexes, Partitions and Materialized views and migrating to Production. Developed schedules for each projects in order to track projects production as well as to track project resources and project deadlines. Developed customer’s user requirements which included Visio drawings of the existing system and the new system changes. Managed the transition of work from a 7-person team in Colorado Springs to a 4-person team on the Prepaid Calling Card project located in Atlanta, GA. Performed application testing to include creating test plan, documenting results, and creating install procedures. Wrote documents, created Visio system documents and aid files for existing and new systems. Project scope included two Mainframe systems and several UNIX platforms. System upgrades to comply with Y2K compliance standards. Had to ensure 8 databases, also met Y2K compliance standards. Complete project ahead of schedule by 1 day. Responsible for technical staff of 8 individuals. Worked with end users and corporate executives to identify business processes and application requirements for their Data Marts to generate Call Center Reports.