Yolanda Marshall Email & Phone Number

Training professional with a background in instructional design with over 15+ years of experience serving as an educator, consultant, business analyst, content writer, developer, and technical writer on ERP implementations, process improvement projects, and professional development initiatives.My background:I help people thrive through discomfort when change is necessary. I try to understand their fears and constraints to change. I recommend solutions that include safe spaces for people to be heard, transitions to be understood, information to be applied, and for change to occur.I am skilled at doing the challenging work of seeing what others miss when transitioning to new behaviors, processes and/or systems. I do this by (active) listening to key stakeholders - everyone from executives to individual contributors. I seek to understand interests, motives, and perspectives of those directly or indirectly impacted by changes. I use a disciplined approach in analyzing, identifying, recommending and designing solutions (that might include training) to problems or inconveniences.I guess that I should not be surprised that I've found myself recently in the role of offering project management training opportunities; designing for and guiding discussions on managing conflicts constructively, using de-escalating techniques prior to or during conflicts, and communicating effectively using empathy.

• Talent Development And Performance Management

  Hr, Government

  Detroit, Mi, Us