Yolanda Mcgregor Email & Phone Number

Raleigh-Durham, North Carolina Area

• Supported the Samsung team to ensure that repairs were met within our 7 day KPI turn-around time. • Responsible for executing product flow of all part from distribution to end user • Maintain accuracy of all billing claims ensuring there are no delays in payment for service• Performed analysis and supervised a $ 500,000 parts return project for part not been consumed• Developed and implemented SOPS for the field return process• Trained all employees on process for consumed and non-consumed parts and DOA’s parts• Troubleshoot and resolved all issues that effected any department daily process related to parts

Raleigh-Durham, North Carolina Area

Work within Axapta and Scale programs to create reports that detail discrepancies between company inventory and bottom line dollar value; Resolve and balance systematic discrepancies between headquarters reports and all distribution warehouses •Supervise, coordinate and determine work procedures, prepare work schedules and expedite workflow•Maintain attendance and production records while interpreting company policies and safety regulations to my direct reports and other employees as needed•Maintain reasonable inventory control of raw material in processed and finished goods•Determine when it is feasible and necessary to hire temporary workers to meet customer demand; provide recommendations on which temporary staff should be hired to fill permanent positions

Raleigh-Durham, North Carolina Area

Produce and maintain a 48 hour order fulfillment turn around for all customers •Work closely with customer service to resolve all customer issues and concerns•Wave, print and distribute 1000 plus customer orders daily to my team to fulfill•Cycle count and troubleshoot all inventory discrepancies for picking locations•As necessary Complete duties of Material Handler I

Raleigh-Durham, North Carolina Area

LC Industries, NC (1st shift); Responsible for processing, fulfilling and ship acknowledging orders to partners and end-user customers•Process ground and/or bol for freight shipments using a Warehouse Management System, assign the appropriate carrier, create respective shipping documents and affix correct labeling to each order•Invoice on a daily basis through the e-invoicing program as well as research and issue resolution of issues regarding customer satisfaction

Raleigh-Durham, North Carolina Area

Process all batch orders from clients•Conduct data analysis and develop summary reports from inventory files and shipping receipts•Perform all warehouse functions of receiving, picking, packing, shipping, transporting, storage, delivery, etc.•Contribute to the responsible of the efficient flow of products from vendors to customer in a timely manner•Operate forklift to stage product•Developed many Access databases to analyze and compile business data

Raleigh-Durham, North Carolina Area

Produce accurate record of all order received and shipped to the client•Process all orders to be sent to the warehouse for picking and shipping•Research all backorders and missed shipments •Perform daily invoicing of all purchases order filled•Developed many Access databases to analyze and compile business data•Documents included functional, process design and business rules, Use Cases, UML, user interface specs and prototypes,

Raleigh-Durham, North Carolina Area

Supervise and monitor daily work output for an operation team of 30-60 employees•Direct and coordinate the processing of all of inbound finish goods to ensure compliance of client’s contract guidelines•Ensure that all inbound and outbound product is received, repacked, entry in database and stage to be moved into requested location•Run daily report to ensure key punch accuracy for RMA product received on the floorOrganizational:•Accurately transact incoming RMA receipts to provide the customer with same day visibility of returned goods•Report daily all discrepancies in quickbase database to customer service department for clarification or reconciliation prior to entry into QAD database•Monitor receiving database/report for discrepancies or customer inquiries•Process PO orders for all finish goods falling within restocking standards

Raleigh-Durham, North Carolina Area

Inventory Control:•Maintain inventory levels and perform adjustment to discrepancies•Examine inconsistencies in the system’s ship release report•Determine and correct the cause for outdated orders and requisitions that appear on daily reporting•Perform daily cycle counts on high activity inventory items•Create bulk purchase orders to maintain inventory levels•Receive and expedite parts/supply requests from the Environmental and Planning Departments in support of all new installs throughout the U.S. and Puerto RicoOrganizational:•Provide planning group with kit essentials to installs•Inspect parts and evaluate condition to issue RMA credit to field•Assisted in development for processing of planning orders and kits•Develop strong working rapport with vendors•Perform follow-up actions with vendors and shipping companies for assuring timely deliveries of parts needed for installs•Assist Planning personnel in identification of parts requirements needed by installers

Cherry Point, Nc

Worked directly with item managers at sources of supply•Supervised training and daily operations for a team of 10-15 supply personnel•Directed and coordinated the daily management and control of inventory and gear issue•Directed and coordinated the requisition and distribution of all repaired and replacement parts•Ensured that all parts were ordered and received in a responsive time framePlanning and Implementation:•Developed a system for storing gear and customer receipts to ensure accurate accountability•Enhanced the procedures for tracking the return of individual equipment that resulted in a reduction of missing and or damaged equipment•Planned a $15 million relocation movement, which resulted in “no cost lost” for the military•Performed recurring physical inventories for over 50,000 pieces of material