Yolanda Murray Email & Phone Number

United States

Greater Atlanta Area

Extended Stay America - July 2016 to PresentResponsible for assisting Front Office Manager in daily operations and overall direction of the front desk, housekeeping.• Tracking and placing inventory orders for all hotel supplies, as well as Breakfast orders.• Coordinated duties of hotel departments including Housekeeping, Front Office.• Charged with providing a strong lobby presence to greet, assist, and connect with guests. Responsible for givingdetailed information.•… Show more Extended Stay America - July 2016 to PresentResponsible for assisting Front Office Manager in daily operations and overall direction of the front desk, housekeeping.• Tracking and placing inventory orders for all hotel supplies, as well as Breakfast orders.• Coordinated duties of hotel departments including Housekeeping, Front Office.• Charged with providing a strong lobby presence to greet, assist, and connect with guests. Responsible for givingdetailed information.• Conducted property walk-thru daily for the General Manager• Administrated cash flow and credit card income• Review various different daily and monthly reports• Checked guests in/out; dealt with cash and credit card payments of bills. • Inspect vacant rooms and inspection of housekeeping summary. Show less

Daily tasks: Synchronized all aspects of group room arrangements, including phone and email communication, inputting and updating group reservation information in Delphi and Fosse electronic reservation systems and processing invoices and group payments. Secured confidential information; including guest registration and credit card information.Key Accomplishments: Liaised with large groups including International tourists, senior citizens, athletic teams, and entertainers… Show more Daily tasks: Synchronized all aspects of group room arrangements, including phone and email communication, inputting and updating group reservation information in Delphi and Fosse electronic reservation systems and processing invoices and group payments. Secured confidential information; including guest registration and credit card information.Key Accomplishments: Liaised with large groups including International tourists, senior citizens, athletic teams, and entertainers Verified and completed the hotel’s accounts receivables between $20K - $60K on Fosse Show less

Daily tasks: Directed agents to ensure that the statuses of all guests were captured for hourly reporting requirements. Audited and reconciled transaction reports at the beginning and end of shift. Quickly and effectively anticipated guests needs. Key Accomplishments: Promoted from Front Desk Representative to Front Desk Supervisor within 8 months Earned Employee of the Month Twice (2010 and 2011) for exceeding customer service goals and objectives

Daily tasks: Managed a call volume of 100 - 200 guests per day; provided support with reservations/cancellations, directions, and room selections. Resolved guests’ questions, complaints and concerns positively and professionally.Key Accomplishments: Created pre-registration packets for guests travelling with tour guidesManaged four to six groups a week throughout peak travel periodsHomewood Suites Cranford, New Jersey Night Auditor April 1999 –… Show more Daily tasks: Managed a call volume of 100 - 200 guests per day; provided support with reservations/cancellations, directions, and room selections. Resolved guests’ questions, complaints and concerns positively and professionally.Key Accomplishments: Created pre-registration packets for guests travelling with tour guidesManaged four to six groups a week throughout peak travel periodsHomewood Suites Cranford, New Jersey Night Auditor April 1999 – Jan 2006Daily tasks: Checked in evening guests. Reconciled all financial transactions for that day and closed out on all the active daily activities. Dispersed Daily Reports to management and reinstating arrivals cancelled by system during night audit. Prepared registration cards for next day arrivals and calculated pending balances due. Key Accomplishments: Assisted in the Grand Opening of the Homewood Suites in 2000 Show less