Yolanda Murray Email & Phone Number

United States

Greater Atlanta Area

• Extended Stay America - July 2016 to PresentResponsible for assisting Front Office Manager in daily operations and overall direction of the front desk, housekeeping.
• Tracking and placing inventory orders for all hotel supplies, as well as Breakfast orders.
• Coordinated duties of hotel departments including Housekeeping, Front Office.
• Charged with providing a strong lobby presence to greet, assist, and connect with guests. Responsible for givingdetailed information.
• … Show more Extended Stay America - July 2016 to PresentResponsible for assisting Front Office Manager in daily operations and overall direction of the front desk, housekeeping.
• Conducted property walk-thru daily for the General Manager

Daily tasks: Synchronized all aspects of group room arrangements, including phone and email communication, inputting and updating group reservation information in Delphi and Fosse electronic reservation systems and processing invoices and group payments. Secured confidential information; including guest registration and credit card information.Key.

Daily tasks: Directed agents to ensure that the statuses of all guests were captured for hourly reporting requirements. Audited and reconciled transaction reports at the beginning and end of shift. Quickly and effectively anticipated guests needs. Key Accomplishments: Promoted from Front Desk Representative to Front Desk Supervisor within 8 months Earned.

Daily tasks: Managed a call volume of 100 - 200 guests per day; provided support with reservations/cancellations, directions, and room selections. Resolved guests’ questions, complaints and concerns positively and professionally.Key Accomplishments: Created pre-registration packets for guests travelling with tour guidesManaged four to six groups a week.