Yolanda Olvera Ramirez Email & Phone Number

Langley, BC, CA

• Content Creation & Social Media Management: Create and schedule engaging social media posts, driving audience engagement and brand visibility.
• Web Design: Structure website layouts with a focus on easy navigation and clean, engaging visuals via Podia.
• Review books for content quality and coherence, providing constructive feedback to authors and publishers to enhance reader experience.

Langley, British Columbia, Canada

• Processed over 100 new home enrollments monthly, reducing average processing time by 20% through system improvements in Broker Management System and government portals, ensuring adherence to warranty regulations.
• Manage completion certificates and upload required documents for warranty commencements.
• Maintain an in-depth understanding of applicable acts and regulations, supporting compliance regulations and enhanced data processing efficiency, reducing errors by 15% in home warranty insurance.
• Update membership changes and process shareholder documents, coordinating with Account Relations/Sales teams to meet processing needs.
• Generate inventory reports and reconcile outstanding checks, enhancing efficiency by 38% through process improvements.

New Westminster, British Columbia, Canada

• Delivered exceptional service via phone and email, achieving a 98% customer satisfaction score.
• Processed investment and credit transactions, resolved customer concerns, and identified cross-sell opportunities.
• Streamlined customer support procedures, reducing response time by 20% for incoming inquiries.

• Provided administrative support for warranty processing, handling sensitive documents and data entry with 100% accuracy.

Burnaby

• Coordinated logistics for multiple service routes, ensuring timely service delivery across locations and maintaining optimal customer satisfaction.

Vancouver

• Managed customer inquiries, scheduled appointments, and maintained records with a strong focus on customer service and attention to detail.

Pullman Hotel Mall Of The Emirates, Dubai, United Arab Emarates

Created and implemented sales action plans in assigned market areas.Recognized for creative problem solving skills and ability to support customers in challenging circumstances.Prepared proposals based on the clients requirements in order to effectively manage customer’s budget to maximize revenue.

Pullman Hotel Mall Of The Emirates, Dubai, United Arab Emirates

Created and implemented the initial standard operating procedures for the Sales Department as well as the formats for all our corporate contracts.Responded quickly and thoroughly to all in-coming sales enquiries by phone and email.Recorded the progress of all enquiries and confirmed business; translated information into daily and monthly reports.

The Address Downtown, Dubai, United Arab Emirates

Supervised a team of 6 associates and monitored that all tasks assigned were accomplished according to 5 star standardsSuccessfully created positive professional relationships with repeat clientele

The Address Downtown, Dubai, United Arab Emirates

Acted as Front Desk Receptionist and provided personal assistance support to Front Desk Manager.Solved issues concerning overbooking in hotel by reallocating rooms.Trained new members of the team after less than three months of service.

Scotland

Maintained quality control in the Housekeeping department and inspected preparations of rooms and common spaces on daily basis.Assisted other departments within on a daily basis to gain a more smooth flow of daily operations.