Yolanda Willis Email and Phone Number

Results-driven experienced professional with over 20 years of Project Management experience in managing reports, projects, processes, implementations, and people. Demonstrated success in meeting aggressive commitments with high accuracy and short turnaround intervals; while analyzing internal and interdepartmental processes to maintain and organically mature consistently high performing processes. Proven record in uncovering and driving down internal costs through process improvement efforts, and setting up systems to govern future activity. Effective team player as an individual contributor and manager of direct reports. Great people and presentation skills. Key Skills: Skilled in analyzing and identifying process improvement opportunities and developing practical outside-the-box solutions for irreversible resolution. Organizing, training and managing highly productive teams. Effective communicator with strong presentation skills. Able to think quickly and provide solutions in difficult situations under adverse conditions. Successful work experience in the following:• As Individual Contributor and Management in the following lifecycle areas of a Sprint Business Customer: Presales Support; Contract Negotiations, Drafts and Execution; Contract Implementation, Order Management; Billing Table Setup and Pre/Post Invoice Audits; Service Assurance and Repair; and Contract Maintenance from Execution through Expiration, Renewal and/or Renegotiation. • Leading and partnering in interdepartmental process analysis teams to evaluate and develop processes, resolve gaps and/or bottlenecks and uncover new opportunities within inner and interdepartmental workflows• Experienced in management of Exempt, Nonexempt, Contractors; and non-direct reports within the scope of managing a project• Wireline and Wireless products, troubleshooting/ticket management processes and tools• Process Analysis and Maturity, Root Cause Analysis and Project Management Book of Knowledge (PMBOK) methodology• Reporting to and/or worked directly with Supervisors, Managers, Directors and VPs• 2016/17 Next Leaders Program (NLP) 2016/17 Graduate