Yolanda Borders Email & Phone Number

Denver, Co, Us

Englewood, Co

•Answer incoming calls, up to 40 per day.•Create cases with problem statement and resolution/escalation steps taken.•Apply problem solving skills to resolve subscriber issues on MAC /Apple, Windows, Android, and IPhone; operating systems and applications.• Research Knowledge Base Articles to instruct subscribers toward a resolution for known issues.• Resolve browser caching issues, version issues, answered questions about software functions, log-ins, billing, and password resets.•Advise subscribers how to enter business transactions without giving accounting advice. •Customize and analyze financial reports.•Follow up with customers in escalations to verify their issues have been fully resolved, if not reply to Tier 2 and re-open the case.•Maintain Issue Resolution results above 80%.

Golden, Co

•Provide excellent customer service to guests.•Utilize up selling and sampling techniques to promote sales.•Restock retail items, and maintain front facing requirements for all products.•Process payments for eatery on point-of-sale system.

Golden, Co

•Generate daily register reports.•Balance register drawer, prepared daily deposit and production reports, and dropped into safe.•Provide excellent customer service to guests.•Utilize up selling and sampling techniques to promote sales.•Restock retail items, and maintain front facing requirements for all products.•Process payments for eatery on point-of-sale system.•Prepare salad bar containers and rotate as needed.•Inventory all perishables for weekly profitability ratings.

•Set and served formal ball rooms for events at Golfing sites, Arvada Center, and the Denver Museum of Nature and History.•Served formal catering functions for the Jewish community during Bar Mitzvahs and Bat Mitzvahs, Tu B'Shevat ceremonies, and weddings. •Served formal catering ceremonies at the School of Mines for over 3000 attendees during Graduation.•Ran the karaoke machine during a private, ladies only party.•Maintained a strict professional appearance, and adherence to the cleanliness, and ethical standards required by the employers’ clients.•Set and maintained buffet.•Provide excellent customer service to guests.

Greater Denver Area

•Wipe and reformatted hard drives in obsolete computers.•Install printers, scanners, and device drivers for campus employees.•Remove and replaced hard drives, graphics cards, RAM, Zip drives and DVD burners.•Track work order ticket in project management database.•Image PCs and laptops using Symantec Ghost.•Join client machines to workgroups and domains on the LAN. •Inventory and assigned obsolete computers to state surplus.•Deploy computers, printers, scanners, mice, speakers, and monitors to users on campus.

Greater Denver Area

•Create past due loan account lists, pulled files, created and mailed past due letters, and documented files accordingly.•Utilize Microsoft Excel and Word to Mail Merge the data list to display addresses on letter head of the past due notices mailed monthly. •Create Access databases for student loan processing of confidential information and inventory tracking. •Document student loan processing procedures and best practices. •Maintain compliance with Department of Education regulations for processing of student loans and delinquent loan accounts.

Greater Denver Area

•Utilize various accounting software to process purchasing and accounts payable information.•Research vendors’ statements, and made inquiries about any discrepancies. •Facilitate and process federal and state grant money to local counties for disaster relief.•Verify and track contract and grant usage, and legal compliance.•Develop and process award letters to appropriate governmental agencies.•Verify the accuracy and timeliness of vendor’s payments.•Provide on-call purchasing support during state emergencies.•Review reports and verify accuracy.

Lakewood, Co

•Prepare purchase requisitions, work orders, and small purchase orders.•Create and maintain a purchase order database utilizing MS Access.•Submit requirements to vendors for bids being submitted to the state.•Develop and maintain toner inventory system and processes.•Compose MS Word/Excel documents as needed for interdepartmental, and vendor communications.•Assist users in obtaining desired results for complex needs, utilizing Microsoft’s Office Suite.•Provide excellent customer service to guests and students in computer lab.

Lakewood, Co

•Utilize ProTax® software to process individual and small business tax returns.•Manage branch office; submit daily productivity reports, and cash deposits to main office.•Hire, schedule five employees, and terminate as necessary.•Review reports and verify accuracy.

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