Yolanda Borders work email
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Yolanda Borders personal email
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Yolanda Borders is a Operations Navigator at Courier Services. They possess expertise in customer service, microsoft office, microsoft excel, visio, database administration and 45 more skills.
Courier Services
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Operations NavigatorCourier ServicesDenver, Co, Us
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Quickbooks Online Sales/Support Agent IIntuit Mar 2011 - Aug 2012Englewood, Co•Answer incoming calls, up to 40 per day.•Create cases with problem statement and resolution/escalation steps taken.•Apply problem solving skills to resolve subscriber issues on MAC /Apple, Windows, Android, and IPhone; operating systems and applications.• Research Knowledge Base Articles to instruct subscribers toward a resolution for known issues.• Resolve browser caching issues, version issues, answered questions about software functions, log-ins, billing, and password resets.•Advise subscribers how to enter business transactions without giving accounting advice. •Customize and analyze financial reports.•Follow up with customers in escalations to verify their issues have been fully resolved, if not reply to Tier 2 and re-open the case.•Maintain Issue Resolution results above 80%. -
CashierCompass Group North America - Eurest Dining Services Nov 2009 - Mar 2011Golden, Co•Provide excellent customer service to guests.•Utilize up selling and sampling techniques to promote sales.•Restock retail items, and maintain front facing requirements for all products.•Process payments for eatery on point-of-sale system. -
CashierAramark Jul 2009 - Oct 2009Golden, Co•Generate daily register reports.•Balance register drawer, prepared daily deposit and production reports, and dropped into safe.•Provide excellent customer service to guests.•Utilize up selling and sampling techniques to promote sales.•Restock retail items, and maintain front facing requirements for all products.•Process payments for eatery on point-of-sale system.•Prepare salad bar containers and rotate as needed.•Inventory all perishables for weekly profitability ratings. -
Banquet ServerHospitality Personnel Services Aug 2002 - Aug 2009•Set and served formal ball rooms for events at Golfing sites, Arvada Center, and the Denver Museum of Nature and History.•Served formal catering functions for the Jewish community during Bar Mitzvahs and Bat Mitzvahs, Tu B'Shevat ceremonies, and weddings. •Served formal catering ceremonies at the School of Mines for over 3000 attendees during Graduation.•Ran the karaoke machine during a private, ladies only party.•Maintained a strict professional appearance, and adherence to the cleanliness, and ethical standards required by the employers’ clients.•Set and maintained buffet.•Provide excellent customer service to guests.
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Student Deployment Tech IMetroploitan State University Of Denver Aug 2006 - Dec 2007Greater Denver Area•Wipe and reformatted hard drives in obsolete computers.•Install printers, scanners, and device drivers for campus employees.•Remove and replaced hard drives, graphics cards, RAM, Zip drives and DVD burners.•Track work order ticket in project management database.•Image PCs and laptops using Symantec Ghost.•Join client machines to workgroups and domains on the LAN. •Inventory and assigned obsolete computers to state surplus.•Deploy computers, printers, scanners, mice, speakers, and monitors to users on campus.
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Perkins Student Loan ProcessorMetroploitan State University Of Denver Sep 2002 - May 2006Greater Denver Area•Create past due loan account lists, pulled files, created and mailed past due letters, and documented files accordingly.•Utilize Microsoft Excel and Word to Mail Merge the data list to display addresses on letter head of the past due notices mailed monthly. •Create Access databases for student loan processing of confidential information and inventory tracking. •Document student loan processing procedures and best practices. •Maintain compliance with Department of Education regulations for processing of student loans and delinquent loan accounts.
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Accountant IState Of Colorado Mar 2001 - Jan 2002Greater Denver Area•Utilize various accounting software to process purchasing and accounts payable information.•Research vendors’ statements, and made inquiries about any discrepancies. •Facilitate and process federal and state grant money to local counties for disaster relief.•Verify and track contract and grant usage, and legal compliance.•Develop and process award letters to appropriate governmental agencies.•Verify the accuracy and timeliness of vendor’s payments.•Provide on-call purchasing support during state emergencies.•Review reports and verify accuracy. -
Administrative Assistant IiState Of Colorado - Red Rocks Community College May 1998 - Mar 2001Lakewood, Co•Prepare purchase requisitions, work orders, and small purchase orders.•Create and maintain a purchase order database utilizing MS Access.•Submit requirements to vendors for bids being submitted to the state.•Develop and maintain toner inventory system and processes.•Compose MS Word/Excel documents as needed for interdepartmental, and vendor communications.•Assist users in obtaining desired results for complex needs, utilizing Microsoft’s Office Suite.•Provide excellent customer service to guests and students in computer lab.
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Tax Office Manager/PreparerJackson Hewitt Tax Service Jan 1994 - Apr 2001Lakewood, Co•Utilize ProTax® software to process individual and small business tax returns.•Manage branch office; submit daily productivity reports, and cash deposits to main office.•Hire, schedule five employees, and terminate as necessary.•Review reports and verify accuracy.
Yolanda Borders Skills
Yolanda Borders Education Details
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Scott Community CollegeAas
Frequently Asked Questions about Yolanda Borders
What company does Yolanda Borders work for?
Yolanda Borders works for Courier Services
What is Yolanda Borders's role at the current company?
Yolanda Borders's current role is Operations Navigator.
What is Yolanda Borders's email address?
Yolanda Borders's email address is y.****@****ast.net
What is Yolanda Borders's direct phone number?
Yolanda Borders's direct phone number is +172043*****
What schools did Yolanda Borders attend?
Yolanda Borders attended Metropolitan State College Of Denver, Red Rocks Community College, Scott Community College.
What are some of Yolanda Borders's interests?
Yolanda Borders has interest in Family, New Technology, Blogging, Cooking, Information, Goal Setting, Problem Solving, Education, Taxation, Accounting.
What skills is Yolanda Borders known for?
Yolanda Borders has skills like Customer Service, Microsoft Office, Microsoft Excel, Visio, Database Administration, Consulting, Technical Writing, Wordpress, Information Technology, Virtual Administrative Support, Web Design, Online Research.
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