Yolanda Castillo Email and Phone Number

Has offered Sr. Admin support to a COO, Directors, Physicians and Billing Managers during my tenure with Seton.Process all administrative invoices to include other various clinics. Work diligently with HR in processing call pay for the Physician’s, their assistants and mid-levels.Maintain program databases (Laundry list, Call Pay, Rent/budget, Insurance tracking, Credentialing, New employee checklist, Accounts Payable)Order office supplies for PSS, Neurosurgery, Craniofacial and Revenue officeMaintain PSS4kids.com website as needed as well as program databasesDirect contact for website and will triage calls/emails as neededHeavy calendar management for all the ones I have supportedProcess travel arrangements, expense reimbursements, license & membership renewalsWork closely with all other Department Assistant as needed to schedule meetings or offsite events with other team members.Coordinated office holiday party for the past 2 years that included catering, venue, gifts, and invites for 150+ employees

Credentialed new physicians and clinical staff to gain privileges at facilities throughout Central Texas (to include Seton Family of Hospitals, St. David’s Medical Center, Austin Surgical Hospital, Strictly Pediatrics, Northwest Surgical and Meridian)Worked on re-appointments with Medical Staff as the renewal dates came around every 2 years to ensure privileges did not lapse or fall off for anyone in our group.Maintained licensure report and worked diligently with med-staff and HR to ensure everyone was up-to-date with all appropriate licenses to also avoid suspension of work for clinical staff.

Supervised office staff of 8 employees Completed yearly evaluationsAudit personnel charts to ensure all documents are updated, signed, and datedInterview potential employees & upon hire completed On-boarding/HR process (W4’s, I-9’s, direct deposit, benefits)Liaison for the corporate office regarding benefits Trained new office staffPurchased office suppliesKept equipment up-to-date to improve efficiencyRotate weekend on-call once a month & on-call every week night for P1 (Priority) clientsCoordinate office parties, meetings, & off-site events (i.e. Job fairs, Blood Pressure screenings) Handled and resolved all complaints and issues from patients and/or families of the patientsAssisted DON with weekly case conference to update employees of any new changes. Verified licensure for RN’s, LVN’s, and Therapists. Reconciled petty cash monthlyServed as Administrative support for the office