Agency: Department of Labor- Function as Staff Assistant to Division Manager by carrying out divisional objectives and serve as liaison to other sections and agencies as a key Labor contact regarding polices and procedures.- Serve as Supervisor to three clerical staff. Assign wage claim intake work assignments, provide guidance and training, conduct performance evaluations, establish annual goals, and counsel staff regarding work performance.- Prepare various reports, including the Fair Labor Standards Monthly Statistical Report- Wage claims and complaint intake Supervisor for clerical staff who analyze and review complaints for completeness and accuracy. Includes contacting claimants for clarity and/or additional information to assist them in completing the initial claim filing process before files are assigned to Wage Claim Specialists.- Provide Spanish translation services, as needed, for Fair Labor Standards and other Department of Labor Divisions for individuals who cannot speak or read English.

- Investigated, evaluated, negotiated, and concluded homeowners claims including verification of coverage, extent of damage to property, and legal liability for 15-20 new assignments weekly- Handled assigned claims and tasks as necessary for resolution, including claims which involved complex coverage issues, multiple site inspections, and multiple contacts- Performed in-person inspections with customers daily to evaluate and resolve claims- Created property damage and contents estimates for loss settlements and paid claims within approved authority- Interfaced with contractors, public adjusters, and mitigation/restoration companies to review and negotiate claims- Maintained marketing partnership with State Farm Agents by explaining claim coverage determinations and payments

- Managed $7MM budget for Agent Marketing Event Fund Program. Completed monthly budget reviews and reported status regarding key performance indicators. Made funding decisions on over 10,000 Agent event funding requests annually. Achieved an 18% increase in funding requests YOY, which resulted in a 9% increase in leads generated by Agents. Conducted virtual training for Agents regarding program annually.- Oversaw $1.4MM budget for Agent Custom Marketing Kit Program. Completed monthly budget reviews and reported status regarding key performance indicators. Achieved 100% Agent participation rate in 2018, which was 10% greater than the planned participation goal of 90%.- Collaborated with vendor on national event activation program for two multi-state regions. Identified events at which to activate in accordance with budget and logistical parameters, handled complex Agent inquiries regarding pre-event and post-event feedback to conclusion, and reported monthly regarding key performance indicators to each region's Field Manager.- Directed and prioritized Marketing Coordinator's and IT partner's daily workflows as they assisted with administrative and IT tasks for the Agent Marketing Event Fund and the Agent Custom Marketing Kit programs

- Worked on National Sponsorship Team and managed vendor relationship to seek event sponsorships which achieved highest ROI and quality on-site consumer engagements. Reviewed proposals for national sponsorships focusing on those that aligned with the company's marketing goals and budget.- Specialized in coordinating corporate activations at cultural specific and music events. Coordinated with marketing vendor to create company presence within activation space and determined appropriate consumer engagements for each event.- Analyzed activation costs and remained within budget for assigned events to achieve the desired goals for number of consumer engagements and leads generated while maintaining a positive ROI

- Designed and executed 200+ events annually, which created opportunities for Agents to engage on-site with potential clientele- Collaborated with Vice Presidents of Agency/Sales, Sales Leaders, Agents, and Operations Leadership by distinguishing growth opportunities in their respective market areas- Coordinated multicultural TV, radio, print, out of home, and digital cooperative advertising programs. Agents who participated in these programs reported a 10-15% increase in multicultural market share annually due to leads generated by each program.- Established and maintained relationships with leading multicultural non-profits, chambers of commerce, and key networking organizations to assist with achieving consistent and profitable property, casualty, and financial services growth.- Spoke on behalf of company (in English and Spanish) regarding our multicultural marketing efforts and philanthropy in these communities at events like dinners, luncheons, networking events, chamber meetings/events, and other opportunities coordinated by organizations with whom we worked in the community- Developed message points and wrote speeches for executives (in English and Spanish) speaking on the company's behalf at events.- Created press releases and participated in media interviews (in English and Spanish) regarding event sponsorships and partnerships.

- Reviewed auto claims and made final liability decisions on over 720+ claims annually- Provided on-site claim service at drive-in estimatics facility. Determined claim liability, reviewed estimates with policyholders and claimants, explained claims process, and issued payments within authority with over 20 - 30 individuals with appointments daily.- Reviewed and negotiated settlements daily for bodily injury and property damage with claimants and/or their attorneys within approved authority- Conducted recorded statements with policyholders, claimants, and/or witnesses daily to validate facts of loss and determine liability- Represented company occasionally at arbitrations, mediations, and claim depositions