Yolanda Muñoz Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, United States

North Carolina, United States

• I served the community with holistic practices to inspire mindfulness and conscious living through transcendental meditations, yoga classes, philosophy lectures, gardening techniques, herbal teas, and community.
• Provides fun, motivational consultation and education on the benefits of healthy conscious living through yoga, reiki, meditation, breathing exercises, and shamanic practices
• Leads safe and effective mindfulness exercise to create meditation in motion group and private yoga classes
• Offers natural holistic therapeutic reiki sessions to assist in the overall wellbeing of clients
• Attends trainings to continue improving practices and providing unique experiences that empower clients to live healing lifestyle
• Fostered creativity, self-expression, and imagination through dance, song, and activities for all ages

Raleigh, North Carolina, United States

• Greeted and engaged new customers with questions to understand their needs and preferences in order to present product options and overcome objections.
• Assisted returning customers by showing new inventory, answering questions, and offering advice on styles and trends.
• Increasing customer satisfaction by introducing complementary or alternative items for closing the sale.
• Recommended product repair, custom designs, and product services to drive revenue sales.
• Educated customers on product knowledge to build rapport, create a welcoming environment, and gain trustworthiness.
• Negotiating pricing and product package in order to analyze cost, profit, and compromise.

Raleigh, North Carolina, United States

• I increased membership sales by inviting new members to the studio, building a relationship, providing a positive experience, and successfully moving them through the sales process to a membership sale. I assisted with.
• Executed sales process of lead generation, follow up, and close
• Conducted tours of the studio while establishing a relationship and targeting individual’s goals and needs
• Maintained acceptable level of personal sales production
• Emphasized and enforced objectives of the studio as a fitness and wellness provider
• Presented available services to current or prospective members

Cary, North Carolina, United States

Cary, North Carolina, United States

• As a Financial Success Manager, I onboarded new members and empowered financially healthy members by providing in-depth budgeting tools, cash flow analyses, and retirement projections. I helped members navigate complex.
• Developed and grew a portfolio of loyal, active, and engaged members by providing financial empowerment support and referring opportunities to internal business partners
• Utilized problem-centric discovery sales techniques to influence members to act in their own best interest
• Provided new member onboarding and existing member reboarding experiences that maximize member value
• Grew loan and deposit market share by running successful call campaigns and fulfilling inbound requests
• Achieved sales success targets including active checking, services per household, product penetration, and cross-sales

Kinston, North Carolina

• Prepared and reviewed small business and consumer personal loans, auto notes, home equity lines of credit, and credit card applications
• Ordered and interpreted due diligence documents for credit and lending inquiries
• Solved issues related to loan documentation with a deep skill set in analyzing supporting documentation for critical information
• Established meaningful relationships with clients in-person and by phone in order to understand client's financial needs and offered products when appropriate
• Educated clients about personal finances in order to help improve overall financial stability within the community
• Represented BB&T as contact for client problem resolution and service maintenance

Kinston, North Carolina

• Created and budgeted community and special events which generated revenue and increased county wide participation
• Increased exposure for department by establishing community partnerships, local radio advertising, utilizing social media marketing, and print marketing with brochure, fliers, and newsletters
• Supervised and managed programs to ensure positive experiences for every participant and spectator
• Coordinated and assisted in the recruitment, hiring, training, and supervising of candidates/part time employees for employment programs
• Identified and established improvements for existing policies and procedures to better serve community and departmental needs and updated staff manuals and training documents
• Designed and led activities such as arts & crafts, dance, sports, adventure, music, and camping for youth of all ages and families

Jacksonville, Florida

• The Hurricane Junior Golf Tour is a National Junior Golf Tour and was founded with the intention of providing junior golfers between the ages of 11-18 an opportunity to play exceptional courses in a competitive.
• Traveled with a team of eight throughout the southeastern United States setting up and managing all aspects of tournament operations while hosting 70-100 junior golfer participants
• Established and managed hotel partnerships through contract negotiations allowing the tour to save roughly $8,000.00
• Created a plan of action to coordinate and organize the marketing strategies for The First Annual Sea Island Drive Fore Juniors Fundraiser

Raleigh-Durham, North Carolina Area

• Responsible for planning and implementing engaging and meaningful recreation based programming including: athletics, team building, and other games and activities designed to encourage positive youth development..
• Encouraged positive youth development by planning and implementing engaging and meaningful programming
• Ensured that all students fully comprehended the activities and provided support to students who required extra guidance
• Maintained a welcoming, friendly, and nurturing classroom environment where all students felt comfortable
• Supervised and led counselor (s) at site regarding counselor/ staff interaction

Kinston, NC

• Monitored summer camps and public swim to reduce risk and prevent potential hazards.
• Performed rescues in the event of drowning or swimming accidents and administered first aid.
• Provided morning swim lessons for seniors and youth.
• Developed daily swim lesson plans.
• Assigned orders to fellow guards to prepare for an efficient work day.

Raleigh-Durham, North Carolina Area

• Worked with and assisted the Director of Community and Corporate Partnerships and the Vice President Development & Marketing. Learned of the daily operations of the Raleigh Boys Clubs & Girls Clubs. Communicated ideas.
• Increased marketing exposure for the Raleigh Boys & Girls Clubs.
• Created professional connections between North Carolina State University students, staff and faculty.
• Coordinated and budgeted major event: Days for Kids.
• Coached for the Soccer for Success program.

• Gained valuable experience and knowledge in the sports industry. Became an integral part of the RailHawks staff. Assisted in the development and execution of the club’s promotion, marketing, and day-to-day operations.
• Supported RailHawks Sales and Marketing staff.
• Represented the RailHawks at various community events (Soccer Tournaments, Festivals, etc.).
• Provided game day customer service and operational support.

• Taught the fundamentals of numerous sports to youth.
• Lead segments of summer programming for youth.
• Provided daily customer service to families that attend the day camps.

Bachelor Of Science, Sport Manangement

Activities and Societies: Semester in Spain, Mi Familia, The National Society of Collegiate Scholars, Sustainable Sisterhood Mentorship.

Spanish Language And Literature

• Completed courses in Spanish Grammar, Literature, Culture, Art & Geography. • Adapted to new environments and communicating with my host.